Speeds not recovered

[#1]

Hi @mike360

Thanks a lot for reaching out again. Although my colleague did process an engineer appointment for you, it appears that there were some issues on our suppliers side which meant this never went through their system. Please accept my profound and sincere apologies for this.

Please respond with your availability and I'll be more than happy to get this processed again.

[#2]

any day between 8am to 1pm thanks

[#3]

Thank you for your response @mike360

I've now requested a new appointment to take place tomorrow between 8AM - 1PM. I've made a little note of the account on my side so that I can review this before I sign off today. I'll make you aware of any changes if necessary.

[#4]

@adam945 thanks

[#5]

Hi @adam945 did you book the engineer for today. Thanks

[#6]

Hi @mike360

Correct, as per the SMS message sent yesterday, the appointment was confirmed and an engineer has now been allocated the job.

They'll be with you today before 13:00.

[#7]

So engineer came changed faceplate, went to cabinet/exchange not sure if he finished but any chance you can reset connection profile please. Thanks

[#8]

Hi @mike360

As the fault remains open in our suppliers systems, and no engineer notes have been provided as of yet, we wouldn't make any changes to the profile right now. Please be advised that engineers themselves are able to perform a DLM reset, which will reflect on our side during a new broadband line test.

We'd perform this once engineer notes have been provided, and once our suppliers let us know that the issues have been resolved.