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Speeds have again dropped!

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Plusnet Help Team
Plusnet Help Team
Posts: 16,838
Thanks: 5,144
Fixes: 866
Registered: ‎21-04-2017

Re: Speeds have again dropped!

My speed down again. Used BTW, down 22.39, up 6.41 mbps.  Cry

That seems about right for your sync speed of 24.3mbps. Sad

As it's way below your estimates of 39.8mbps I'd recommend re-raising a fault to us at http://faults.plus.net so we can arrange another engineer visit to further investigate. Apologies for the inconvenience caused.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Grafter
Posts: 34
Thanks: 6
Registered: ‎13-01-2018

Re: Speeds have again dropped!

Hi, Just an update, in general speeds are good (mostly 30mbps) but have noticed over the weekend its dropped and at one point was down to 14mbps which is still ok but wondered if other users had similar drop offs ?

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Grafter
Posts: 44
Thanks: 6
Registered: ‎17-10-2017

Re: Speeds have again dropped!

I'm now down to around half contracted speed. Angry

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Aspiring Pro
Posts: 203
Thanks: 54
Fixes: 1
Registered: ‎05-11-2017

Re: Speeds have again dropped!


@Gandalf wrote:

My speed down again. Used BTW, down 22.39, up 6.41 mbps.  Cry

That seems about right for your sync speed of 24.3mbps. Sad

As it's way below your estimates of 39.8mbps I'd recommend re-raising a fault to us at http://faults.plus.net so we can arrange another engineer visit to further investigate. Apologies for the inconvenience caused.

 

Hi @feet 

Sorry I know I will be told off for doing this "QUOTE"

Referring to @Gandalf comment we all done this so you can as we all are having these experience

 

Thanks

 

 


 

I love hobnobs you can nibble and then take a chunk out of it
Part of life living
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Grafter
Posts: 34
Thanks: 6
Registered: ‎13-01-2018

Re: Speeds have again dropped!

You would kind of hope PN had alerts set up that flag when performance drops off ......... seems its down to users to monitor and complain ?

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Plusnet Help Team
Plusnet Help Team
Posts: 16,838
Thanks: 5,144
Fixes: 866
Registered: ‎21-04-2017

Re: Speeds have again dropped!

@sheffpeteSorry to hear you're still having problems.

Our tests are flagging a potential capacity issue still for your circuit. Our suppliers have advised us a lot of the VLANs on the equipment at your exchange are overutilised so there might be a back-haul problem here.

They're investigating further and we're to expect an update within the next 24-48 hours.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Plusnet Help Team
Plusnet Help Team
Posts: 16,838
Thanks: 5,144
Fixes: 866
Registered: ‎21-04-2017

Re: Speeds have again dropped!

@feet

Our tests are showing your sync speed back down to 24.3mbps.

As we're not finding the cause of the problem we'll need to arrange an engineer visit to further investigate.

I'll update your fault ticket shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Grafter
Posts: 34
Thanks: 6
Registered: ‎13-01-2018

Re: Speeds have again dropped!

Thanks for investigating, it would point to capacity as most of the less busy time I get 30mbps .....

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Grafter
Posts: 44
Thanks: 6
Registered: ‎17-10-2017

Re: Speeds have again dropped!

Line speed has been as contracted and stable for a week, since an external router reboot.  

Grafter
Posts: 44
Thanks: 6
Registered: ‎17-10-2017

Re: Speeds have again dropped!

Speed has again dropped by a third!Angry

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Speeds have again dropped!

 

Hi @feet

 

I can see that you discussed this with one of my colleagues after your forum post. Happy to see that your speed is now back to expected levels.

 

If there's anything else you need, just let us know.

 

Thanks,

 

Dave

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Dabbler
Posts: 15
Thanks: 1
Registered: ‎12-05-2013

Re: Speeds have again dropped!

I'm having the same speed drop problems now and rather than make another thread I hope it's ok to post here.  Speed test are show I'm getting less than half my normal speeds (around 77 Mbps).  Upload speeds seem ok just downloads speeds are way out.  I've tried doing the fibre fault tests but I can't get test 3 to work even after changing the username in my router.

 

Can anyone take a look and make sure everything's ok?

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Aspiring Pro
Posts: 203
Thanks: 54
Fixes: 1
Registered: ‎05-11-2017

Re: Speeds have again dropped!

Hi @zom414

You would be better to start your own thread as there so much going on here and they will not see your message

 

Good luck

I love hobnobs you can nibble and then take a chunk out of it
Part of life living
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Grafter
Posts: 44
Thanks: 6
Registered: ‎17-10-2017

Re: Speeds have again dropped!

Speeds have again dropped.  Angry

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Grafter
Posts: 44
Thanks: 6
Registered: ‎17-10-2017

Re: Speeds have again dropped!

Speeds have risen again. Why do speeds keep fluctuating?