cancel
Showing results for 
Search instead for 
Did you mean: 

Speeds has decreased

FIXED
NorthEasterner
Aspiring Pro
Posts: 1,850
Thanks: 49
Fixes: 3
Registered: 25-09-2012

Speeds has decreased

Afternoon,

I noticed my browsing had become rather slow and wasn't as fast as it normally is.  Ran a speedtest.net and that was showing some confusing erratic results so I used speedtest.btwholesale.com using an ethernet cable.

 

8695ee2e62

 

The stats on the Hub One don't reflect any changes 

3. Firmware version: Software version 4.7.5.1.83.8.217.1.1 Last updated 13/02/16
4. Board version: Plusnet Hub One
5. DSL uptime: 8 days, 16:18:49
6. Data rate: 14859 / 61031
7. Maximum data rate: 14616 / 59824
8. Noise margin: 5.1 / 6.1
9. Line attenuation: 21.3 / 18.1
10. Signal attenuation: 21.5 / 18.1
11. Data sent/received: 10.1 GB / 71.6 GB

Anyone know what the issue could be? There hasn't been any changes whatsoever to the set up, other than restarting the hub once which was last week.

Thanks,

NE

Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
3 REPLIES
NorthEasterner
Aspiring Pro
Posts: 1,850
Thanks: 49
Fixes: 3
Registered: 25-09-2012

Re: Speeds has decreased

Fix

Found that turning the router off and disconnecting the PPP session seemed to improve things.

 

Strange Undecided

Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up
Plusnet Help Team
Plusnet Help Team
Posts: 4,075
Thanks: 786
Fixes: 170
Registered: 25-03-2015

Re: Speeds has decreased

Apologies this thread wasn't picked up on Friday. Glad to hear you've resolved the issue though.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
NorthEasterner
Aspiring Pro
Posts: 1,850
Thanks: 49
Fixes: 3
Registered: 25-09-2012

Re: Speeds has decreased

No problem at all Harry.

Thanks

Ex Plusnet Fibre customer. BT Infinity Customer using a BT Smart Hub. If you wish to say thanks, please click the thumbs up Thumbs Up