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Speeds dropped after power cut, increase line profile please?

Hooked
Posts: 5
Registered: ‎10-12-2018

Speeds dropped after power cut, increase line profile please?

Hi Plusnet

I am normally on quite a high line profile being not to far from the exchange but we had a power cut today and my profile drop down to 63.87. It's normally 70+, is this something you could look at increasing for me? I didn't want to keep rebooting the modem incase it saw it as a potential fault and reduced the profile even more.

Appreciate your help

Kind Regards

Rufus

5 REPLIES 5
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Speeds dropped after power cut, increase line profile please?

Hi @iamrufus, thanks for your post.

 

We've amended that now and you should notice the change within the next 4 hours.

 

Please let us know if you need any further assistance.

Hooked
Posts: 5
Registered: ‎10-12-2018

Re: Speeds dropped after power cut, increase line profile please?

Hi Oskar

Thanks very much for the prompt response I really appreciate it. Will I need to reboot either the BT modem or my router for the change to take effect or will it automatically re-sync?

Thanks again
Rufus
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Speeds dropped after power cut, increase line profile please?

Hi @iamrufus, thanks for getting back to me.

 

Sorry - I did mean to say that a quick reboot would be required.

 

Let me know how you get on.

Hooked
Posts: 5
Registered: ‎10-12-2018

Re: Speeds dropped after power cut, increase line profile please?

No problem, thanks for the info. Should i reboot just the router or will the bt modem need a reboot as well?

Thanks

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Speeds dropped after power cut, increase line profile please?

Hi @iamrufus, thanks for your response.

 

It's mainly to kill the ongoing session so that the new settings can take effect and so we'd recommend just rebooting the router.