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Speeds Falling Rapidly....And IP Profile!!

daz1107
Grafter
Posts: 60
Registered: ‎05-08-2014

Speeds Falling Rapidly....And IP Profile!!

Ok, this is getting beyond a joke now - my speeds have been falling rapidly, from a rock solid 37mbps and my IP profile has dropped from a constant 40.
Tonight's efforts are abysmal.  This is supposed to be 40mbps fibre and it's not as good as adsl.
I've already had a ticket open for 2 days and still waiting for a response.
This is not good!!!!!!!!
6 REPLIES
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Speeds Falling Rapidly....And IP Profile!!

Can you run the next stage of the test (there is a continue button at the bottom)? You will need to login to a test account.
daz1107
Grafter
Posts: 60
Registered: ‎05-08-2014

Re: Speeds Falling Rapidly....And IP Profile!!

I'll have to create an account and re run in 10 minutes, as i've just come off the page.
daz1107
Grafter
Posts: 60
Registered: ‎05-08-2014

Re: Speeds Falling Rapidly....And IP Profile!!

How do I log in to the plusnet router with another user name please?  It's logged in as me and I cant seem to find an option to change?Huh
Community Veteran
Posts: 6,824
Thanks: 1
Registered: ‎27-10-2012

Re: Speeds Falling Rapidly....And IP Profile!!

See http://www.plus.net/support/broadband/hardware/technicolor-582n-fibre-setup-guide.shtml
You need to login to the router and can change it from there (I'm not sure the exact page you need to access though).
Plusnet Help Team
Plusnet Help Team
Posts: 5,959
Thanks: 578
Fixes: 217
Registered: ‎01-01-2012

Re: Speeds Falling Rapidly....And IP Profile!!

Sorry to hear your speeds are slow.
Our faults team are looking into this for you as we speak.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
daz1107
Grafter
Posts: 60
Registered: ‎05-08-2014

Re: Speeds Falling Rapidly....And IP Profile!!

Thanks - it's been happening on and off for over a week now.  I didn't get time last night to run the additional BT speed check, but this morning (about 6am), the speed was back up to around 30mbps.  Still alot lower than it should be, but i'll see how it is when I get home tonight.
It's just so frustrating after 6 months of excellent speeds!!