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Speed

Rickyard11
Newbie
Posts: 1
Registered: ‎07-06-2018

Speed

I pay for upto 78mb download speed but only get about 21mb.
Is this normal?
2 REPLIES
Kdog
Rising Star
Posts: 93
Thanks: 56
Fixes: 6
Registered: ‎26-01-2018

Re: Speed

As a rule probably not but it will depend on your line itself. What were the estimates you were given when you signed up, or when you put your phone number in dslchecker.bt.com

Also, are you getting 21 via Ethernet or Wi-Fi? If wired is low there's likely a problem somewhere assuming that's not a result while the connection is in use doing other things. If Wi-Fi then it's likely to be an issue locally with the signal-interference or thick walls. Check the help guides on the site on how to sort these.
Plusnet Help Team
Plusnet Help Team
Posts: 6,119
Thanks: 591
Fixes: 229
Registered: ‎01-01-2012

Re: Speed

Sorry to hear you're having issues with your speed.

Our tests are showing that your speeds are below the estimates for your line but it's not showing any obvious cause

I'd recommend raising a fault here so we can investigate further

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team