Speed

[#1]

Hi having buffering problems again.
I have connected ethernet cable and a new rj11 cable.
And it still buffers sometimes.
Showing 35meg
I'm sure I am paying for faster speed
Can this be checked please and my line connection again

[#2]

Moderator's note(s):

Thread moved from ADSL Broadband to Fibre Broadband.

[#3]

Also I have noticed it's ok in the morning but buffering at night.
And when I upgraded I was getting 50meg
But now it's down to 35.

[#4]

Hi @Riggy2210

I've just made some changes to your profile which should hopefully rectify this.

Could you please reboot your router and monitor this over the next 24 hours to see if this improves?

Thanks

Dave

[#5]

I've rebooted
Speed has gone up to 44.
Will see how it is over the next few days.

Am I supposed to be getting higher speeds?

[#6]

Just this minute it buffered 🤦‍♂️

[#7]

Hi again. It still buffers. It's done it four times already

[#8]

Hi @Riggy2210,

I have checked your connection and it is testing at 52.2Mbps at the moment.

Are you having the issues on a wired or wireless device?

[#9]

On both. I had it on wi fi for ages so changed to ethernet cable.
But still does it.
It don't buffer constantly but will just have moments.
Speed only getting 45 max

[#10]

Hi I had an engineer come out think it was last week. Openreach that one of plusnet staff arranged But I feel like it's got worse since he done the work.

[#11]

Thanks for getting back to us @Riggy2210

Sorry to hear you are still seeing these issues despite having the initial fault fixed, I've ran a couple of tests over your service and an external fault has been detected. I've provided further info over this support ticket for you.

Thanks.

[#12]

OK thank you

[#13]

Hi. Is an engineer coming out to solve the problem I have. Not had anyone get back to me yet

[#14]

Hey @Riggy2210,

An external engineer has been assigned to this job, it's due to fixed anytime up to midnight of today as per the faults support ticket here. Feel free to get back to us here tomorrow if you are still having trouble with your services and we can go from there.

Thanks.