i had an engineer as my speed had dropped below the minimum service level
bt swapped me to a new cable pair and my sync has gone from 42 to 55
my download is stuck at 40, i had this problem before when i had a line fault
do i need to contact plusnet again or will it sort itself out, im on the unlimited fibre extra package so should work at full speed
Fixed! Go to the fix.
I've given things a kick this side as it looks like the profile on your account is (and now, was) stuck at the old sync rate. If you can reboot your router you should see a higher speed. Let us know how it goes.
Re: Speed throllted after fault
thanks for the quick reply and help, but its still the same
the sync speed has raised slightly to 56358, but download speed, and speed test is still 38-39 mbits