Speed test shows all is fine but http browsing very slow
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Speed test shows all is fine but http browsing very slow
20-12-2017 10:51 AM
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Hi all
Browsing of web pages is incredibly slow, tethering to my phone is so much faster despite speed tests showing much slower results for the phone.
The fibre line is showing as 31/8 and my phone (in the house) is 6/1.
ftp is going well, just webpage browsing that is taking an age to load up any page.
Also, apps such as facebook and instagram on the phone show placeholders as the images just don't load. Turn off wifi to use phone data and they all appear in the blink of an eye.
I contact plusnet support and they say that everything is working well, can anyone suggest next steps?
Thanks
Re: Speed test shows all is fine but http browsing very slow
20-12-2017 11:11 AM
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Are you connected Via WIFI ? or wired
have you checked what is connected to your Router ?
then have you run a AV check or malwarebytes ?
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Re: Speed test shows all is fine but http browsing very slow
20-12-2017 1:35 PM
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Hi there
Testing your line isn't finding the cause of the issue. It could be a Wireless issue, try using a device via an Ethernet cable, if you are having the same problem please let us know.
Re: Speed test shows all is fine but http browsing very slow
20-12-2017 4:26 PM
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Using wifi most of the time however wired makes no difference. Initially believed that it may be the old BBHH3 I was using so swapped out for a brand new router, same issue both wired and wifi.
No malware or viruses on any device
Re: Speed test shows all is fine but http browsing very slow
20-12-2017 5:22 PM
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I find the Plusnet Domain Name Servers can be a bit slow.
You could try switching over to the Google public DNS to see if this helps - IP addresses are 8.8.8.8 and 8.8.4.4
This web page might help you to configure them
https://developers.google.com/speed/public-dns/docs/using
Re: Speed test shows all is fine but http browsing very slow
22-01-2018 1:42 PM
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Thanks for the DNS recommendation. I have done this and immediately it seems to be working great however the browsing issues were up and down so will continue to monitor.
Re: Speed test shows all is fine but http browsing very slow
23-01-2018 2:22 PM
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- Re: Speed test shows all is fine but http browsing...