Speed taken a massive dive.
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13-12-2017 2:16 PM
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Hi
Normally get around 50 Mbps down and 9 Mbps up.
Very slow yesterday and have just checked speed using speedtest net with results 0.32 Mbps down and 0.94 Mbps up.
Will someone please check my line and let me know what is happening!
Thanks
Fixed! Go to the fix.
Re: Speed taken a massive dive.
13-12-2017 3:24 PM
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Hi there,
I've just taken a look into this and line tests aren't actually showing any issues.
Assuming that your devices connect over WiFi it would be worth taking a look at the checks here next: https://goo.gl/BBd2Tu
Please keep us posted.
Re: Speed taken a massive dive.
13-12-2017 3:51 PM
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Hi adamwalker
Thanks for looking into this for me.
Using direct network connection to my PC so not using wifi.
I have not changed anything at this end so hope it is just down to the weather and will go back to normal soon.
What speed is my line showing?
Re: Speed taken a massive dive.
13-12-2017 4:04 PM
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OK,
The tests shows a downstream line rate of approximately 53mbps.
If checks done at www.speedtest.btwholesale.com/ are highlighting issues then I'd follow the checks here: https://goo.gl/tu2WWu before reporting a fault over at http://faults.plus.net
Re: Speed taken a massive dive.
13-12-2017 4:46 PM
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Hi
BTWholesale test results show:
Down 2.08 Mbps Up 0.72 Mbps Ping 26.25.
BT additional test shows:
Down profile 49.93 Mbps Achieved 2.08 Mbps Up profile 10 Mbps Achieved 0.72 Mbps.
My profile should be Down 52 Mbps and Up 10 Mbps.
Will you please report this so it can be checked out and fixed.
Thanks
Re: Speed taken a massive dive.
13-12-2017 4:50 PM
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Re: Speed taken a massive dive.
13-12-2017 5:36 PM
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Hi Adam
Have reported fault via link as requested.
Thank you for your help.
Re: Speed taken a massive dive.
13-12-2017 6:26 PM
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I have a similar issue but it is only slow in the evening
15-12-2017 9:25 AM - edited 15-12-2017 10:17 AM
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Hi Adam
Received text yesterday saying connection is currently down due to possible issue at the fibre cabinet.
Tried this morning and up and running fine so appears to have been fixed although I have not had any confirmation.
Thank you very much for your prompt help in reporting this and getting this issue fixed.
EDIT Now received confirmation of fix via email saying:
The issue was isolated to a problematic line card and I am happy to report that your connection has been restored, a quick test from here confirms a stable connection with no errors observed or detected.
Re: Speed taken a massive dive.
15-12-2017 10:01 AM
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Hi br043871
I suggest you start a new thread if you are looking for help, rather than making a passing comment in this one.
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