Speed tailing off again
A couple of months ago, I raised a query on the old system about my linespeed.
When I first got fibre from Plusnet I was getting a download speed of 69Mb in 2012 and 2013.
The Plusnet deal was for 80Mb, although the “estimated speed was 70Mbps”.
The actual download speed gradually declined …
After talking to Plusnet, the Plusnet Linespeed rose to 78Mbps on 2016 03 05.
However, the download speed I was actually getting was unchanged at around 55Mbps
2016 04 08 Openreach man visited my house to check things out.
He tested at the BT socket and revealed …
- a) Line to exchange perfect
- b) Wiring in house seems perfect
- c) Download test = 55Mb
- d) Other test showed max possible on line 64Mb
- e) He wondered why capped at 64 – and why Plusnet said it should be 78
- f) He reset Dynamic Line Management … but it didn’t change my download speed
He then tested wiring outside front door – “perfect” – then replaced connectors
He then phoned HQ to check – he seemed to be advised to check at the cabinet
He went away for 15 minutes to check the cabinet
Verdict = “18Mb being lost between the house and the cabinet”
He then said he had to do things at the cabinet and at the wiring outside our front door …
That was the last I saw of him, but I’ve been checking the speeds regularly since.
In mid April, the download speed had moved up to around 62, but the Plusnet Linespeed fell back to 64.6. Last week it fell again to 64.4 … So we are going back to where we were 2 months ago …
To summarise
Plusnet Actual
Linespeed download
Historically (2012/3) 80 69+
2016 02 58 55
2016 03 78 55
2016 04 64.6 62
2016 05 64.4 61
sliding back to 55 ?
What happened to the 80 ? Or 78 ? Where does the 64 come from ?
What’s happened to the 18Mb lost between the house and the cabinet ?
I know my internet access is mostly ok, but the point is that, a) it is not what it's supposed to be and b) it looks as if there is a problem that is still not resolved and could be getting worse
1,) it could be a fault
2,) the quality of the copper
3,) the length of the line
Plusnet offer up-to 78mb but can't guarantee it give the points 2 & 3 above. What does BT adsl checker say the speeds you should be seeing?
are you using a BT modem and plusnet router?
Also when are you doing these tests? what does Current Line Speed state? I'd also get IP profile from btwholesale as this will always be correct. PlusNET's sometimes is slow at updating, and if BT's IP profile is greater than plusnets you'll see a slower speed.