Hi @emzywoo1 , sorry to hear you're having speed issues.
Checking your connection from this side and as seen below we can see 35Mbps download and 6.5Mbps upload getting to the router however upon running this test it has flagged up 2 potential issues that could be behind your loss of speed:
| Test Outcome |
Pass |
| Test Outcome Code |
GTC_FTTC_SERVICE_0000 |
| Description |
GEA service test completed and no fault found . |
| Main Fault Location |
OK |
| Sync Status |
In Sync |
| Downstream Speed |
35.0 Mbps |
| Upstream Speed |
6.5 Mbps |
| Appointment Required |
N |
| Fault Report Advised |
N |
| NTE Power Status |
PowerOn |
| Voice Line Test Result |
Voice fault suspected - contact Voice CP to progress copper issue |
Voice fault suspected - contact Voice CP to progress copper issue
DateHOT VLAN(Yes/No)
26-09-2018 YES
25-09-2018 YES
24-09-2018 YES
23-09-2018 YES
22-09-2018 YES
21-09-2018 YES
20-09-2018 YES
This first, being a problem detected on your line and upon testing solely just the line it has flagged a external fault in which I have raised with our suppliers to investigate further. They have advised us of a estimated response time of 28/09/18 by 23:59 although this is the latest they would look into the issue and they could do so sooner. I have raised a fault ticket on your account in regards to this raised fault which can be found here.
Although it flagged up, I'm not entirely sure this external line fault is behind the throughput issue you are seeing as the other problem I've found is basically a capacity/overheating issue at the exchange on the equipment your line goes through. Which would explain lower speeds/throughput on your side especially during peak times. The good news when checking however is there is planned work to be carried out to replace/expand the equipment at the exchange in order to reduce this high work load and stop the speed issues. This work is scheduled for 28/09/18 so I'd advise monitoring the connection your side come Friday evening/Saturday and see if there's any improvements with the speeds you are seeing.
Let us know how it goes.
