Speed reduction e-mail

[#1]

Hi

As some others on here I received an e-mail stating that my FTTC was being reduced to 40/10.

I am an ex 40/20 customer who was regraded to 55/10 a few years ago.

My line has always synced at 80/20 but the throughput is limited to 55/10.

I phoned PN who after some initial confusion, the advisor started that my sync would be reduced to 55/10 and not 40/10.

I asked for ticket to be raised to reflect this #188072938.

As I do not know what steps have taken to ensure the my FTTC sync will not be reduced to 40/10, can I please seek confirmation that my account has been removed from the automatic speed reduction?

Regards

Richard

[#2 · Accepted solution]

Hi Richard.

Apologies for the concern caused by the e-mail you've received.

I've placed an order to modify your service to 55/10 from 80/20 to match you up to the speed profile on your account. I've also e-mailed the project owner to remove you from the automated process, so you won't be downgraded to 40/10.

Hope this helps.

[#3]

Hi Anoush,

Thank you intervening and addressing my concern.

Regards

Richard

[#4]

No problem Richard, let us know if there's anything else we can help with