Speed reduced

[#1]

Wonder if somebody could help me please. Very recently we have notice about a 10Mb drop off in our Broadband speed looking on Broadband speed checkers. On logging onto the Hub One router I have noticed the sync speed has dropped from its normal 62Mb to 53Mb. The phone line is clear with no crackling, can somebody please investigate? Thanks

[#2]

Hello RobW, 

Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net

Thanks.