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Speed question?

patti
Grafter
Posts: 123
Thanks: 3
Registered: ‎25-01-2015

Speed question?

I have  upgraded to Unlimited fibre. I just ran a speed test on BT wholesale and although my Upload is now showing a faster speed, the Download is not showing anything like the 60 to 80 mps I am supposed to be getting? If my upload is faster why isn't my download?  

Download Speed (Mbps): 36.04

Upload Speed (Mbps) : 15.38

Ping Latency (ms): 21

11 REPLIES 11
Plusnet Help Team
Plusnet Help Team
Posts: 1,551
Thanks: 289
Fixes: 88
Registered: ‎26-03-2018

Re: Speed question?

Hi @patti,

 

I'm sorry that your download speed is lower than it should be, following your upgrade to fibre extra. I've tested your line and it appears that this issue may now be resolved, as it shows your line as syncing at 71.2mbps down and 20mbps up.

 

GEA Test Detail
Circuit ID NA Service ID BBEUXXXXXXXX
 
 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 71.2 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 395.6
Upstream Rate Assessment Very Good
Downstream Rate Assessment Reasonable
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Current 15Min Bin Retrains 0
Last 15Min Bin Retrains 0
DP Type External
Profile Name 0.128M-55M Downstream 6dB, Error Protection Off - 0.128M-10M Upstream, Error Protection Off
Time Stamp 2019-10-23T15:00:00
Parameters MIN MAX AVG
Down Stream Line Rate 54.9 Mbps 71.2 Mbps 55.5 Mbps
Up Stream Line Rate 9.9 Mbps 20.0 Mbps 10.3 Mbps
Up Time 860.0 Sec 900.0 Sec 899.9 Sec
Retrains 0.0 1.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2019-11-05T14:25:41Z 2019-11-05T14:40:41Z
Ingress Code Violation 23 1
Egress Code Violation 13 2
Errored Seconds 10 2
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

 

Please let us know whether you're still seeing poor speeds on your side and, if so, whether this is solely affecting wireless connections or if wired connections are affected too.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
patti
Grafter
Posts: 123
Thanks: 3
Registered: ‎25-01-2015

Re: Speed question?

Been testing my speed and this is the latest result.. very slow.

BT Wholesale Broadband Performance Test

 

 

Broadband Speed Test Results

 
 

 
 

 
Download Speed (Mbps): 9.58

Upload Speed (Mbps) : 10.47

Ping Latency (ms): 32
Plusnet Help Team
Plusnet Help Team
Posts: 14,640
Thanks: 367
Fixes: 104
Registered: ‎27-04-2007

Re: Speed question?

Sorry to see this, I've just tested your line and we're not seeing any obvious causes. Were you connected over WiFi when you recorded those speeds? If so could you run a test over a wired connection if you can, it's just to see how that compares. - Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Shep41
Pro
Posts: 311
Thanks: 109
Fixes: 2
Registered: ‎31-05-2017

Re: Speed question?

I'm suprised that no one has noticed that the GEA test is showing the line banded at 55 meg
Maybe an old legacy package on 55/10
Plusnet Help Team
Plusnet Help Team
Posts: 14,832
Thanks: 4,587
Fixes: 761
Registered: ‎21-04-2017

Re: Speed question?

@Shep41 They're provisioned on 80/20 and while the test is showing a banding of 55mbps, this would be out of date because the sync speed is 71.2mbps so there's nothing showing to be limiting their speeds. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
patti
Grafter
Posts: 123
Thanks: 3
Registered: ‎25-01-2015

Re: Speed question?

Hi Adam, 

Connected over wi-fi  (don't have any wired connections here) When mynew contract began on the 5th results were much higher at 63.02 approx been slower since.

Latest result

Download Speed (Mbps): 30.88

Upload Speed (Mbps) : 10.45

Ping Latency (ms): 26

Plusnet Help Team
Plusnet Help Team
Posts: 14,832
Thanks: 4,587
Fixes: 761
Registered: ‎21-04-2017

Re: Speed question?

Thanks for getting back to us @patti 

Could you give the steps Here a go letting us know how you get on?

If you're still experiencing problems, we'll arrange to send you a new modem/router free of charge, as it looks like the router you've got is fairly old (Almost 5 years) and may not be able to handle the faster speeds that fibre extra provides. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
patti
Grafter
Posts: 123
Thanks: 3
Registered: ‎25-01-2015

Re: Speed question?

Hi Adam, can you please arrange to send me a new router.  There is no upload now.

Broadband Speed Test Results

 

 
 

 
 

 
Download Speed (Mbps): 25.96

Upload Speed (Mbps) : 0.00

Ping Latency (ms): 41
Plusnet Help Team
Plusnet Help Team
Posts: 14,832
Thanks: 4,587
Fixes: 761
Registered: ‎21-04-2017

Re: Speed question?

Hi @patti 

I've arranged to send you a new router which you should receive next week

Let us know how it goes once you've received it.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
patti
Grafter
Posts: 123
Thanks: 3
Registered: ‎25-01-2015

Re: Speed question?

Thank you so much. Appreciated. Will be in touch

Plusnet Help Team
Plusnet Help Team
Posts: 1,551
Thanks: 289
Fixes: 88
Registered: ‎26-03-2018

Re: Speed question?

Thanks @patti. Fingers crossed that your connection improves with the new router.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team