Speed question?

[#1]

I have  upgraded to Unlimited fibre. I just ran a speed test on BT wholesale and although my Upload is now showing a faster speed, the Download is not showing anything like the 60 to 80 mps I am supposed to be getting? If my upload is faster why isn't my download?  

Download Speed (Mbps): 36.04

Upload Speed (Mbps) : 15.38

Ping Latency (ms): 21

[#2]

Hi @patti,

I'm sorry that your download speed is lower than it should be, following your upgrade to fibre extra. I've tested your line and it appears that this issue may now be resolved, as it shows your line as syncing at 71.2mbps down and 20mbps up.

GEA Test Detail
Circuit ID	NA	Service ID	BBEUXXXXXXXX

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	71.2 Mbps
Upstream Speed	20.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	395.6
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Reasonable
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Current 15Min Bin Retrains	0
Last 15Min Bin Retrains	0
DP Type	External
Profile Name	0.128M-55M Downstream 6dB, Error Protection Off - 0.128M-10M Upstream, Error Protection Off
Time Stamp	2019-10-23T15:00:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	54.9 Mbps	71.2 Mbps	55.5 Mbps
Up Stream Line Rate	9.9 Mbps	20.0 Mbps	10.3 Mbps
Up Time	860.0 Sec	900.0 Sec	899.9 Sec
Retrains	0.0	1.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2019-11-05T14:25:41Z	2019-11-05T14:40:41Z
Ingress Code Violation	23	1
Egress Code Violation	13	2
Errored Seconds	10	2
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

Please let us know whether you're still seeing poor speeds on your side and, if so, whether this is solely affecting wireless connections or if wired connections are affected too.

[#3]

Been testing my speed and this is the latest result.. very slow.

BT Wholesale Broadband Performance Test

Broadband Speed Test Results

Download Speed (Mbps): 9.58

Upload Speed (Mbps) : 10.47

Ping Latency (ms): 32

[#4]

Sorry to see this, I've just tested your line and we're not seeing any obvious causes. Were you connected over WiFi when you recorded those speeds? If so could you run a test over a wired connection if you can, it's just to see how that compares. - Adam 

[#5]

I'm suprised that no one has noticed that the GEA test is showing the line banded at 55 meg
Maybe an old legacy package on 55/10

[#6]

@Shep41 They're provisioned on 80/20 and while the test is showing a banding of 55mbps, this would be out of date because the sync speed is 71.2mbps so there's nothing showing to be limiting their speeds. 

[#7]

Hi Adam, 

Connected over wi-fi  (don't have any wired connections here) When mynew contract began on the 5th results were much higher at 63.02 approx been slower since.

Latest result

Download Speed (Mbps): 30.88

Upload Speed (Mbps) : 10.45

Ping Latency (ms): 26

[#8]

Thanks for getting back to us @patti 

Could you give the steps Here a go letting us know how you get on?

If you're still experiencing problems, we'll arrange to send you a new modem/router free of charge, as it looks like the router you've got is fairly old (Almost 5 years) and may not be able to handle the faster speeds that fibre extra provides. 

[#9]

Hi Adam, can you please arrange to send me a new router.  There is no upload now.

Broadband Speed Test Results

Download Speed (Mbps): 25.96

Upload Speed (Mbps) : 0.00

Ping Latency (ms): 41

[#10]

Hi @patti 

I've arranged to send you a new router which you should receive next week

Let us know how it goes once you've received it.

[#11]

Thank you so much. Appreciated. Will be in touch

[#12]

Thanks @patti. Fingers crossed that your connection improves with the new router.