Speed problems and buffering
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Speed problems and buffering
Speed problems and buffering
26-01-2019 6:14 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'm on unlimited fibre extra but I am having problems, signal drops if I go to other end of room, I watch some programs Online and the buffering is terrible, even on BBC I player which is a nuisance.
i did the speed test from a link in plusnet, results below
http://mybroadbandspeed.speedtestcustom.com/result/2d44d110-2191-11e9-abab-df6ec2155c61i
Re: Speed problems and buffering
27-01-2019 2:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
I've just been running some checks on your broadband connection and we're not seeing any obvious causes for that so it does sound like the problem might be specific to WiFi.
With that in mind it would be well worth giving the checks here a try: https://goo.gl/BBd2Tu
Let us know how you get on.
Re: Speed problems and buffering
29-01-2019 12:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you, I will try that and let you know
cheers
linda
Re: Speed problems and buffering
30-01-2019 7:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Tried all the channels and got one with a higher download rate, using that and so far it seems better watched hollyoaks on all 4 catch-up, before it stopped and started very annoying but after changing channel on router it worked ok and no pixelating
thank you
linda
Re: Speed problems and buffering
30-01-2019 9:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No problem @Lindasarah,
Glad to hear changing the channel seems to have resolved the issue.
Hopefully the problem doesn't reoccur but if it does try another channel.
Re: Speed problems and buffering
17-03-2019 10:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Getting fed up changing channels all the time can't plusnet do something.
the buffering is horrendous and tonight got again on prime I get the following error, see attached.
ive got another year to go with plusnet, not happy at all.
Re: Speed problems and buffering
18-03-2019 11:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Linda.
Thanks for getting back to us.
I'm afraid there's nothing we can do our side which will affect the wireless signal within your property.
Are you able to try a wired connection to compare and see if that's any better?
Re: Speed problems and buffering
18-03-2019 3:46 PM - edited 18-03-2019 3:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi Gandalf
how do I wire it, not sure what plugs in where, I know to put the cable into the router but unsure where it goes to. My router is next to my tv
cheers
linda
Re: Speed problems and buffering
18-03-2019 5:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Lindasarah,
To create a wired connection between your router and the device, you'll need an Ethernet cable, which is included in the packaging for the routers we send out. When you're connecting the two devices, you'll see there's multiple Ethernet ports (Eth 1 for example) along the back of the router. You'll need to make sure that the device you're wanting to connect also has an Ethernet port for the cable to connect into. If you're using a Smart TV, there is most likely an Ethernet port either long the side of the TV, or along the back with the other ports.
Re: Speed problems and buffering
18-03-2019 5:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thank you AJ for the reply, I will try that, will the wi fi work with it, for my tablet and laptop and my daughters
cheers
linda
Re: Speed problems and buffering
18-03-2019 5:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Lindasarah,
To clarify, Wi-Fi and Ethernet connections from the router work simultaneously and shouldn't interfere with one another. That being said, if you do experience any issues with either of these then please let us know and we'll be happy to offer our assistance.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Speed problems and buffering