Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Speed of new FTTC connection
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Speed of new FTTC connection
Speed of new FTTC connection
23-10-2014 7:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Had Fibre installed today coming over from the ADSL line and the download speed is still the same as it was before and I'm just wondering how long it will take the current line speed to be updated.
Thank-you.
Thank-you.
Quote Estimated line speed:
40Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-10-13 20:43:32
Current line speed:
1.7 Mb
Message 1 of 7
(1,183 Views)
6 REPLIES 6
Re: Speed of new FTTC connection
23-10-2014 8:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi,
I've changed your profile at our side to the FTTC speeds for you.
Please reconnect to the internet and you should be OK at about 60mbit down.
If you have any further problems, please reply here and we'll pick it up in the morning.
Tony
I've changed your profile at our side to the FTTC speeds for you.
Please reconnect to the internet and you should be OK at about 60mbit down.
If you have any further problems, please reply here and we'll pick it up in the morning.
Tony
Message 2 of 7
(743 Views)
Re: Speed of new FTTC connection
23-10-2014 8:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This really is becoming a F.A.Q.
With the number of times I see it being asked here, I can only imagine the number of calls to support there must be.
Couldn't a line be added to an email explaining that it might take a few hours before the PN end of things updates?
With the number of times I see it being asked here, I can only imagine the number of calls to support there must be.
Couldn't a line be added to an email explaining that it might take a few hours before the PN end of things updates?
Message 3 of 7
(743 Views)
Re: Speed of new FTTC connection
24-10-2014 10:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry to be another impatient upgrader, but I have had my fibre connection since Tuesday and my Download Speed remains fixed at around 7Mbs even though my upload speed is now at 17Mbs. Is there anything plusnet can do for me?
Message 4 of 7
(743 Views)
Re: Speed of new FTTC connection
24-10-2014 12:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes they need to change the speed you could call them and ask or wait for them to reply here.
It's not always the case (although seems it should be) The line speed on my parents line yesterday was changed before FTTC was installed and then it messed up and was forced back to the ADSL profile - so maybe having it done after is the right way. It does say they will check after 24 hours (or 48?) to see if the profile has changed but it should be auto I am sure Dev could sort that.
It's not always the case (although seems it should be) The line speed on my parents line yesterday was changed before FTTC was installed and then it messed up and was forced back to the ADSL profile - so maybe having it done after is the right way. It does say they will check after 24 hours (or 48?) to see if the profile has changed but it should be auto I am sure Dev could sort that.
Message 5 of 7
(743 Views)
Re: Speed of new FTTC connection
24-10-2014 4:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks, I've called them and they are sorting it!
Message 6 of 7
(743 Views)
Re: Speed of new FTTC connection
24-10-2014 7:53 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Message 7 of 7
(743 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Speed of new FTTC connection