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Speed not as guaranteed

rabrodger
Newbie
Posts: 3
Registered: ‎20-10-2017

Speed not as guaranteed

I had the fibre installed 2 days ago with an estimated speed of between 72mb and 80 mb and a guaranteed speed of 62 mb. Since Ive had it the speed is approx. 46mb, Ive checked all the wires, and I am using awired connection straight from the master socket. I wated to see if it would change but it hasn’t.

4 REPLIES
headonastick
Dabbler
Posts: 10
Thanks: 4
Registered: ‎15-10-2016

Re: Speed not as guaranteed

Wow, guaranteed 62mb, I'm lucky to get 35!

rabrodger
Newbie
Posts: 3
Registered: ‎20-10-2017

Re: Speed not as guaranteed

I am pretty close to the exchange Roll eyes

 

Community Veteran
Posts: 1,595
Thanks: 278
Fixes: 33
Registered: ‎13-08-2015

Re: Speed not as guaranteed

Can you post the info from the Helpdesk tab from your router, being careful to hide sensitive info such as username and password?

Plusnet Help Team
Plusnet Help Team
Posts: 5,990
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Speed not as guaranteed

I can see our tests are showing a potential fault which needs a engineer to visit your property to investigate further.

Can you respond to the latest update on the ticket?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team