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Speed lower than Plusnet estimate and BT DSL Checker estimate

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Registered: ‎22-05-2011

Re: Speed lower than Plusnet and BT Estimate


@Baldrick1 wrote:

I suggest that you start again from scratch. Try the following -

It's unlikely that a new modem will improve the basic connection significantly.

 


Is there a best time of day to disconnect (for testing)  vDSL, I seem to recall it was a "thing" back in the days of ADSL?

I asked about new modem in case a newer/better one would reduce any potential errors on the line, which might cause DLM to hold down the line speed.

 

 

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Plusnet Help Team
Plusnet Help Team
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Re: Speed lower than Plusnet and BT Estimate

Hi @vultra, sorry to hear you're having speed issues. Testing the connection from this side everything is looking spot on to the router with no signs of errors or issues anywhere and 1 drop in the last 13 days shown on the testing results below.

 

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 75.0 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Repetitive Electrical Impulse Noise Not Detected
Estimated Line Length In Metres 377.3
Upstream Rate Assessment Very Good
Downstream Rate Assessment Good
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-80M Downstream 3dB, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp 2018-12-09T15:45:00
Parameters MIN MAX AVG
Down Stream Line Rate 74.5 Mbps 75.0 Mbps 74.7 Mbps
Up Stream Line Rate 20.0 Mbps 20.0 Mbps 20.0 Mbps
Up Time 749.0 Sec 900.0 Sec 899.8 Sec
Retrains 0.0 2.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2018-12-22T15:11:19Z 2018-12-22T15:26:19Z
Ingress Code Violation 0 1
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

 

 














Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Handback Threshold(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

  High Low High Low        
VDSL Range A (Clean) 80 72.5 20 19 66.3 Available -- --


Can I ask then, the recent 50Mbps download or so you've seen as of recent your side, was this over a wireless devices or wired? Also, was there anything running/downloading etc in the background upon running the speed test at all?
We look forwards to hearing back from you.

 

 Ben Devine
 Plusnet Help Team
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Registered: ‎22-05-2011

Re: Speed lower than Plusnet and BT Estimate


@BD wrote:

Hi @vultura, sorry to hear you're having speed issues. Testing the connection from this side everything is looking spot on to the router with no signs of errors or issues anywhere and 1 drop in the last 13 days shown on the testing results.
Can I ask then, the recent 50Mbps download or so you've seen as of recent your side, was this over a wireless devices or wired? Also, was there anything running/downloading etc in the background upon running the speed test at all?
We look forwards to hearing back from you.



 


 

Thanks for reply BD.

 

I usually run speed testes wired when possible,

 

The 50Mbps figure is from the Member Centre -  Current line speed:50.8 Mb

 

I think the single drop may have been a router reboot, I will check later when I am home and confirm.

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Rising Star
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Registered: ‎22-05-2011

Re: Speed lower than Plusnet and BT Estimate

Ok, so drop was not a router reset.  There was a momentary electrical issue, which dimmed the lights etc for a split second recently, wonder if that was enough for the modem to drop.

 

I have just run a couple of speedtests -

 

7909003654

 

BT Speedtest261218.jpg

 

Both run wired, with wireless on PC disabled.

 

No other devices in use at the same time.

 

No changes made to internal configuration yet.

 

 

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
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Registered: ‎09-10-2018

Re: Speed lower than Plusnet and BT Estimate

Hi @vultura, thanks for your post.

 

Are you currently utilising the Openreach test socket?

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Registered: ‎22-05-2011

Re: Speed lower than Plusnet and BT Estimate


@OskarPapa wrote:

utilising the Openreach test socket?




 

Not at this time.

Doing that I will lose phone and there is a chance given time of year that I may receive incoming calls.

I had it in mind to perhaps try that tomorrow/friday as calls less likely then. I will also try the quiet line test suggested by Baldrick1 earlier in thread.

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Plusnet Help Team
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Re: Speed lower than Plusnet and BT Estimate

Hi @vultura,

You should be able to set the router up within the test socket alongside the landline phone, as the router will need to be plugged into a microfilter to connect to the test socket. For a guide on how this can be done, please click here.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
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Re: Speed lower than Plusnet and BT Estimate


@TheMightyAJ wrote:

 

You should be able to set the router up within the test socket alongside the landline phone, as the router will need to be plugged into a microfilter to connect to the test socket.


 

Ok, shutdown connection at approx 2.20pm and conncted to master socket.  Good job I still had a filter from ADSL install.

 

Re-connected just a few mins ago.  Left it for almost an hour to avoid issues.

 

7909353669

 

BT Speedtest261218_MasterSock.jpg

Edit: Forgot to mention that quiet line test came back clear using wired phone.

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Plusnet Help Team
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Registered: ‎26-03-2018

Re: Speed lower than Plusnet and BT Estimate

Hi @vultura,

I'm sorry to see there's been no improvement to the speeds on your end of things. I've raised a ticket response regarding this issue and how we'll need to proceed to investigate the fault via your account. This can be viewed here.

Once you've been able to respond to the ticket please let us know so we can follow up on this as soon as possible.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
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Re: Speed lower than Plusnet and BT Estimate


@TheMightyAJ wrote:

Hi @vultura,

I'm sorry to see there's been no improvement to the speeds on your end of things. I've raised a ticket response regarding this issue and how we'll need to proceed.  It can be viewed here..


Sorry, unable to view ticket, I get -

 

There was an error

We were unable to access your ticket information.

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Plusnet Help Team
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Registered: ‎26-03-2018

Re: Speed lower than Plusnet and BT Estimate

Hi @vultura,


I'm sorry to hear that you're seeing an error message when you try and view this ticket. Please can you try via the link here instead? You should be able to view it under the "open tickets" section from here. Please let us know if you're still unable to view the ticket.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
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Re: Speed lower than Plusnet and BT Estimate


@EmilyD wrote:

Hi @vultura,


I'm sorry to hear that you're seeing an error message when you try and view this ticket. Please can you try via the link here instead?


 

Thanks for reply.

 

You currently have no open questions.

 

I wonder if somewhere along the line accounts have been mixed up.

 

My account name begins with a g and ends with an s.

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Plusnet Help Team
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Re: Speed lower than Plusnet and BT Estimate

Hi @vultura,


Sorry about this, it appears that my colleagues have been looking at a different account. I've been able to find your actual account now. Testing your line isn't picking up the cause of the poor speeds so I've added my colleague's ticket to your account. You should be able to view this here - please let us know if this still doesn't work.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
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Rising Star
Posts: 325
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Registered: ‎22-05-2011

Re: Speed lower than Plusnet and BT Estimate


@EmilyD wrote:

Hi @vultura,


Sorry about this, it appears that my colleagues have been looking at a different account.

Testing your line isn't picking up the cause of the poor speeds so I've added my colleague's ticket to your account.


 

Thanks, I can view that fine.

 

I would be interested to know if the line stats posted by BD are mine or not.   If not then any chance of the same info for mine please?

 

 

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Plusnet Help Team
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Re: Speed lower than Plusnet and BT Estimate

Hi @vultura, here's the GEA for your line.

 

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 52.4 Mbps
Upstream Speed 15.2 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 434.6
Upstream Rate Assessment Low
Downstream Rate Assessment Low
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-60M Downstream, Error Protection Off - 0.128M-19M Upstream, Error Protection Off
Time Stamp 2018-12-13T18:30:00
Parameters MIN MAX AVG
Down Stream Line Rate 51.6 Mbps 52.4 Mbps 51.6 Mbps
Up Stream Line Rate 15.0 Mbps 15.2 Mbps 15.0 Mbps
Up Time 0.0 Sec 900.0 Sec 897.4 Sec
Retrains 0.0 1.0 0.0
Current and Last 15 Minute Bin Performance
If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team