Speed lower than Plusnet estimate and BT DSL Checker estimate
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- Re: Speed lower than Plusnet and BT Estimate
Re: Speed lower than Plusnet and BT Estimate
22-12-2018 2:38 PM
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@Baldrick1 wrote:
I suggest that you start again from scratch. Try the following -
It's unlikely that a new modem will improve the basic connection significantly.
Is there a best time of day to disconnect (for testing) vDSL, I seem to recall it was a "thing" back in the days of ADSL?
I asked about new modem in case a newer/better one would reduce any potential errors on the line, which might cause DLM to hold down the line speed.
Re: Speed lower than Plusnet and BT Estimate
22-12-2018 3:45 PM - edited 22-12-2018 3:46 PM
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Hi @vultra, sorry to hear you're having speed issues. Testing the connection from this side everything is looking spot on to the router with no signs of errors or issues anywhere and 1 drop in the last 13 days shown on the testing results below.
Test Outcome | Pass |
Test Outcome Code | GTC_FTTC_SERVICE_0000 |
Description | GEA service test completed and no fault found . |
Main Fault Location | OK |
Sync Status | In Sync |
Downstream Speed | 75.0 Mbps |
Upstream Speed | 20.0 Mbps |
Appointment Required | N |
Fault Report Advised | N |
NTE Power Status | PowerOn |
Voice Line Test Result | Pass |
Bridge Tap | Not Detected |
Repetitive Electrical Impulse Noise | Not Detected |
Estimated Line Length In Metres | 377.3 |
Upstream Rate Assessment | Very Good |
Downstream Rate Assessment | Good |
Interference Pattern | Not Detected |
Service Impact | No Impact Observed |
Home Wiring Problem | Not Detected |
Downstream Policing Discard Rate | 0.0 |
Customer Traffic Level | Upstream and Downstream Traffic Detected |
Technology | VDSL |
Profile Name | 0.128M-80M Downstream 3dB, Retransmission Low - 0.128M-20M Upstream, Error Protection Off |
Time Stamp | 2018-12-09T15:45:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 74.5 Mbps | 75.0 Mbps | 74.7 Mbps |
Up Stream Line Rate | 20.0 Mbps | 20.0 Mbps | 20.0 Mbps |
Up Time | 749.0 Sec | 900.0 Sec | 899.8 Sec |
Retrains | 0.0 | 2.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2018-12-22T15:11:19Z | 2018-12-22T15:26:19Z |
Ingress Code Violation | 0 | 1 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
Featured Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
Downstream Handback Threshold(Mbps) |
WBC FTTC Availability Date |
WBC SOGEA Availability Date |
Left in Jumper |
||
---|---|---|---|---|---|---|---|---|
High | Low | High | Low | |||||
VDSL Range A (Clean) | 80 | 72.5 | 20 | 19 | 66.3 | Available | -- | -- |
Can I ask then, the recent 50Mbps download or so you've seen as of recent your side, was this over a wireless devices or wired? Also, was there anything running/downloading etc in the background upon running the speed test at all?
We look forwards to hearing back from you.
Re: Speed lower than Plusnet and BT Estimate
22-12-2018 5:12 PM
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@BD wrote:
Hi @vultura, sorry to hear you're having speed issues. Testing the connection from this side everything is looking spot on to the router with no signs of errors or issues anywhere and 1 drop in the last 13 days shown on the testing results.
Can I ask then, the recent 50Mbps download or so you've seen as of recent your side, was this over a wireless devices or wired? Also, was there anything running/downloading etc in the background upon running the speed test at all?
We look forwards to hearing back from you.
Thanks for reply BD.
I usually run speed testes wired when possible,
The 50Mbps figure is from the Member Centre - Current line speed:50.8 Mb
I think the single drop may have been a router reboot, I will check later when I am home and confirm.
Re: Speed lower than Plusnet and BT Estimate
26-12-2018 12:54 PM
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Ok, so drop was not a router reset. There was a momentary electrical issue, which dimmed the lights etc for a split second recently, wonder if that was enough for the modem to drop.
I have just run a couple of speedtests -
Both run wired, with wireless on PC disabled.
No other devices in use at the same time.
No changes made to internal configuration yet.
Re: Speed lower than Plusnet and BT Estimate
26-12-2018 1:18 PM
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Re: Speed lower than Plusnet and BT Estimate
26-12-2018 1:25 PM
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@OskarPapa wrote:
utilising the Openreach test socket?
Not at this time.
Doing that I will lose phone and there is a chance given time of year that I may receive incoming calls.
I had it in mind to perhaps try that tomorrow/friday as calls less likely then. I will also try the quiet line test suggested by Baldrick1 earlier in thread.
Re: Speed lower than Plusnet and BT Estimate
26-12-2018 1:59 PM
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Re: Speed lower than Plusnet and BT Estimate
26-12-2018 3:31 PM - edited 26-12-2018 4:29 PM
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@TheMightyAJ wrote:
You should be able to set the router up within the test socket alongside the landline phone, as the router will need to be plugged into a microfilter to connect to the test socket.
Ok, shutdown connection at approx 2.20pm and conncted to master socket. Good job I still had a filter from ADSL install.
Re-connected just a few mins ago. Left it for almost an hour to avoid issues.
Edit: Forgot to mention that quiet line test came back clear using wired phone.
Re: Speed lower than Plusnet and BT Estimate
26-12-2018 4:41 PM
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Hi @vultura,
I'm sorry to see there's been no improvement to the speeds on your end of things. I've raised a ticket response regarding this issue and how we'll need to proceed to investigate the fault via your account. This can be viewed here.
Once you've been able to respond to the ticket please let us know so we can follow up on this as soon as possible.
Re: Speed lower than Plusnet and BT Estimate
26-12-2018 5:06 PM - edited 26-12-2018 5:07 PM
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@TheMightyAJ wrote:
Hi @vultura,
I'm sorry to see there's been no improvement to the speeds on your end of things. I've raised a ticket response regarding this issue and how we'll need to proceed. It can be viewed here..
Sorry, unable to view ticket, I get -
There was an error
We were unable to access your ticket information.
Re: Speed lower than Plusnet and BT Estimate
26-12-2018 5:14 PM
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Re: Speed lower than Plusnet and BT Estimate
26-12-2018 5:20 PM
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@EmilyD wrote:
Hi @vultura,
I'm sorry to hear that you're seeing an error message when you try and view this ticket. Please can you try via the link here instead?
Thanks for reply.
You currently have no open questions.
I wonder if somewhere along the line accounts have been mixed up.
My account name begins with a g and ends with an s.
Re: Speed lower than Plusnet and BT Estimate
26-12-2018 5:32 PM
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Hi @vultura,
Sorry about this, it appears that my colleagues have been looking at a different account. I've been able to find your actual account now. Testing your line isn't picking up the cause of the poor speeds so I've added my colleague's ticket to your account. You should be able to view this here - please let us know if this still doesn't work.
Re: Speed lower than Plusnet and BT Estimate
26-12-2018 5:38 PM
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@EmilyD wrote:
Hi @vultura,
Sorry about this, it appears that my colleagues have been looking at a different account.Testing your line isn't picking up the cause of the poor speeds so I've added my colleague's ticket to your account.
Thanks, I can view that fine.
I would be interested to know if the line stats posted by BD are mine or not. If not then any chance of the same info for mine please?
Re: Speed lower than Plusnet and BT Estimate
26-12-2018 6:35 PM
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Hi @vultura, here's the GEA for your line.
Test Outcome | Pass |
Test Outcome Code | GTC_FTTC_SERVICE_0000 |
Description | GEA service test completed and no fault found . |
Main Fault Location | OK |
Sync Status | In Sync |
Downstream Speed | 52.4 Mbps |
Upstream Speed | 15.2 Mbps |
Appointment Required | N |
Fault Report Advised | N |
NTE Power Status | PowerOn |
Voice Line Test Result | Pass |
Bridge Tap | Not Detected |
Radio Frequency Ingress | Not Detected |
Repetitive Electrical Impulse Noise | Not Detected |
Cross Talk | Not Detected |
Estimated Line Length In Metres | 434.6 |
Upstream Rate Assessment | Low |
Downstream Rate Assessment | Low |
Interference Pattern | Not Detected |
Service Impact | No Impact Observed |
Home Wiring Problem | Not Detected |
Downstream Policing Discard Rate | 0.0 |
Customer Traffic Level | Upstream and Downstream Traffic Detected |
Technology | VDSL |
Profile Name | 0.128M-60M Downstream, Error Protection Off - 0.128M-19M Upstream, Error Protection Off |
Time Stamp | 2018-12-13T18:30:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 51.6 Mbps | 52.4 Mbps | 51.6 Mbps |
Up Stream Line Rate | 15.0 Mbps | 15.2 Mbps | 15.0 Mbps |
Up Time | 0.0 Sec | 900.0 Sec | 897.4 Sec |
Retrains | 0.0 | 1.0 | 0.0 |
Current and Last 15 Minute Bin Performance |
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