Speed issues after fault has been fixed
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Speed issues after fault has been fixed
12-12-2019 1:29 PM
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I have been experiencing a drop of about 20mbps since I was dealing with a disconnection fault a few weeks ago. Had an engineer come around who confirmed that the IP profile had automatically been pulled back to try and stabilise the line but it never went back up to full speed subsequent to the disconnections stopping.
The disconnections were 100% something in the cabinet and or exchange as everything from my premises to the cabinet were 100% (no faults at all)
Any ideas and or Plus-net tech able to help me get my line humming along at the previous 72mbps I used to get?
Re: Speed issues after fault has been fixed
12-12-2019 5:11 PM
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Thanks for getting in touch @chris-w
I've tested your line and it appears that your speeds have been banded due to your fault as your current profile is "0.128M-55M Downstream 6dB, Retransmission Low - 0.128M-12M Upstream, Retransmission High" which won't let you connect at a speed higher than 55Mbps at most.
To get this resolved for you I've requested that your line be reset and this should go through in the next 24 to 48 working hours.
If you haven't seen a increase by Tuesday at the latest let us know and we'll investigate further
Re: Speed issues after fault has been fixed
12-12-2019 5:39 PM
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Thanks @MatthewWheeler for getting that done. Now the fault does not seem to be happening any more I;m sure what you did will eventually filter down. Do I need to restart the router to see the increase in speed or should it just increase while still connected.
Re: Speed issues after fault has been fixed
13-12-2019 9:34 AM
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Re: Speed issues after fault has been fixed
18-12-2019 10:56 AM - edited 18-12-2019 10:57 AM
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Still not seeing the correct speed (currently 47 mbps) previously (72 mbps). The line has completely stopped dropping out which is nice but line speed still massively throttled. Is there a way of fixing this and taking me off the dynamic IP speed profile as I'm a bit fed up of chasing Plusnet to get this resolved...
Re: Speed issues after fault has been fixed
18-12-2019 11:19 AM
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@MatthewWheeler Hi Mattew, I just got your email and the second it arrived my speed was restored. I assume this is not a coincidence and you did something considering I tested it twice this morning before I posted.
Thanks either way for getting it resolved!
Re: Speed issues after fault has been fixed
18-12-2019 12:21 PM
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