cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Speed issue

DDave
Hooked
Posts: 9
Registered: ‎05-04-2019

Speed issue

‎13-01-2020 7:09 PM

Query for Plusnet support I,ve had fibre broadband slow speed issues (16/17 mbps download ) since joining Nov 18! which was finally resolved by a openreach engineer Oct 19 (incorrect wiring) which resulted in a much better steady download speed of 28 mbps 👍 Approx 6 weeks ago my speed dropped again to 22 mbps and stayed there, has my speed now been capped as there is no other explanation for this slow down?
Message 1 of 3
(513 Views)
0 Thanks
2 REPLIES 2
Mav
Moderator
Moderator
Posts: 22,397
Thanks: 4,736
Fixes: 515
Registered: ‎06-04-2007

Re: Speed issue

‎13-01-2020 7:39 PM

Moderator's note(s):

Thread moved from ADSL Broadband to Fibre Broadband.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Message 2 of 3
(502 Views)
0 Thanks
TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Speed issue

‎15-01-2020 11:52 AM

Hi @DDave,

I'm sorry to hear that you're experiencing issues with your speeds. I've taken a look into this today and raised a ticket via your account, which can be viewed here.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
Message 3 of 3
(430 Views)
0 Thanks