Speed issue ?
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- Re: Speed issue ?
Speed issue ?
08-10-2016 6:50 AM - edited 08-10-2016 6:51 AM
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New customer as of 3/10/16. Had a few teething issues but have a stable connection now.
My profile was setup wrong at 1st but was quickly corrected but my speed still isn't as high as I'd like.
I have an up to 76 package but am only receiving 20 ish.
My estimate is 48-60.
What details do I need to provide so this can be sorted
Re: Speed issue ?
08-10-2016 8:29 AM
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Could you please do the Speedtest here and then do the further diagnostic check, and post the results here but make sure you remove your phone number when posting results back.
Re: Speed issue ?
08-10-2016 11:04 AM - edited 08-10-2016 11:06 AM
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It doesnt say the number on this result page. I wont use the phone anyway (unconnected).
Re: Speed issue ?
08-10-2016 11:10 AM - edited 08-10-2016 11:11 AM
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Looking at the results your line seems as though it's performing where it should be I don't see any speed problems here.
Re: Speed issue ?
08-10-2016 11:40 AM
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Why am I only at 20 ? When my estimated from plusnet is 48-60.
With the Open Reach Engineer confirming at installation.
Re: Speed issue ?
08-10-2016 4:44 PM
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For your connection the acceptable range is 16-22 Mbps this is what is says on the BT wholesale status therefore your operating at your lines maximum capacity.
Re: Speed issue ?
08-10-2016 11:34 PM
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Hello @iamataff Sorry to hear you are experiencing slow speeds. If you private message me your username I will be happy to run a couple of tests to see if there is anything we can do.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Speed issue ?
09-10-2016 8:03 AM - edited 09-10-2016 8:08 AM
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Sent you a PM.
Re: Speed issue ?
09-10-2016 8:32 AM
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Fully understand this is an odd one best thing to do know is wait for the member of plusnet staff to run the tests and see what the results are
James
Re: Speed issue ?
09-10-2016 9:00 AM
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@geek26 wrote:
For your connection the acceptable range is 16-22 Mbps this is what is says on the BT wholesale status therefore your operating at your lines maximum capacity.
The "acceptable range" shown by the BT Speedtester is based on whatever speed your line is currently connected at. It does not give any indication of if the speed your line is connected at is the speed your line should be getting.
Re: Speed issue ?
09-10-2016 12:34 PM
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Thanks for your PM. Testing your line whilst I can see that your router is in sync at a slow speed I'm not actually able to determine the cause.
Downstream Speed | 23.6 Mbps |
Upstream Speed | 3.7 Mbps |
Voice Line Test Result | Pass |
I would suggest troubleshooting the problem at http://faults.plus.net where you can complete the process to raise a fault to us if you need to.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Speed issue ?
10-10-2016 11:01 PM
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Hi, thanks guys for your comments. I have opened a ticket and will report back.
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