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Speed is less than 1 mb now?

marcusk
Grafter
Posts: 44
Thanks: 2
Registered: 18-03-2013

Speed is less than 1 mb now?

So, today (Saturday 20th) my fibre speed has dropped to less than 1 mb. Have been on hold with the call centre for over 30 mins now.

 

Does anyone else know the issue?

 

(PS UK call centres are of no benefit if the call isn't answered. I don't really care where the person is located that's not serving me...!) 

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 8,328
Thanks: 2,536
Fixes: 414
Registered: 21-04-2017

Re: Speed is less than 1 mb now?

Hi there,

 

Sorry to hear you're having speed issues.

 

It looks like you've since got through to us, and we've raised a fault.

We'll keep you updated within the next 72 working hours via this ticket

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
marcusk
Grafter
Posts: 44
Thanks: 2
Registered: 18-03-2013

Re: Speed is less than 1 mb now?

Thanks.
marcusk
Grafter
Posts: 44
Thanks: 2
Registered: 18-03-2013

Re: Speed is less than 1 mb now?

All back to normal now.

Highlighted
Plusnet Help Team
Plusnet Help Team
Posts: 4,287
Thanks: 907
Fixes: 181
Registered: 25-03-2015

Re: Speed is less than 1 mb now?

Glad to hear that's sorted now. Thanks for letting us know.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team