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Speed has halved

Community Veteran
Posts: 46
Thanks: 2
Registered: 07-08-2015

Speed has halved

I've been on the unlimited fibre 38/1.9 package for just over a week, using a TP-Link TD-9980W modem/router and self-install. I was getting speeds of around 36/1.9 initially, which I was delighted with. However, in the last few days the download has reduced to 18-19 Mb.
I've attached screenshots of the speed test and modem status.
Please could someone take a look and let me know what might be wrong?
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,435
Thanks: 504
Fixes: 188
Registered: 01-01-2012

Re: Speed has halved

Our testing isn't showing any issues.
Can you try a wired connection?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Community Veteran
Posts: 46
Thanks: 2
Registered: 07-08-2015

Re: Speed has halved

Good call Matthew. Thanks. Wired connection speeds are fine.
Having inspected my wireless setup, I have a clash of channels between the router and a repeater that I have, and suspect this is causing the problem. Will reconfigure.
Sorry for the false alarm.
Plusnet Help Team
Plusnet Help Team
Posts: 5,435
Thanks: 504
Fixes: 188
Registered: 01-01-2012

Re: Speed has halved

Glad to hear that!
Fingers crossed that's the problem.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team