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Speed has dropped

mactell
Dabbler
Posts: 24
Thanks: 1
Fixes: 1
Registered: ‎24-07-2017

Speed has dropped

Hello, I was recently getting around 60mbps but this seems to have now dropped to 53Mbps after my line kept cutting out the other day. 

 

Can I request a profile reset please?

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 598
Thanks: 107
Fixes: 29
Registered: ‎06-08-2018

Re: Speed has dropped

Hi @mactell,

Please accept my apologies for the decrease in sync speed.

After testing the line, your connection profile is set at 0.128M - 80M and the account connection profile is matching the sync rate of 53.1Mbps. I'm afraid that a profile reset will not have any impact on your current connection speed.
 

I can see a clear correlation in drops in the circuit and the decrease in speed so now  the circuit has remained stable DLM should naturally start to increase performance back to previous levels.

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Plusnet Help Team