Speed halved (or worse)
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- Re: Speed halved (or worse)
Speed halved (or worse)
05-11-2014 6:28 PM
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There appear to be no known ongoing problems on the service page. No changes have occurred to my home network in the relevant period.
Any suggestions or should I go ahead and raise a fault ticket?
Re: Speed halved (or worse)
05-11-2014 7:05 PM
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I've looked over your account and I can't see any issues with the line. You are pretty much maxing out your upload every hour so that might not be helping
Are you running these tests over a wired connection and have you made sure you have no programs running in the background?
Re: Speed halved (or worse)
05-11-2014 9:30 PM
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So I disabled wireless on the router, disconnected all devices and rebooted it.
Then I connected it to my laptop by Ethernet cable and disabled firewall and anti-virus. Nothing else running.
rerun test : result was
Download speedachieved during the test was - 10.4 Mbps
For your connection, the acceptable range of speedsis 20 Mbps-29.23 Mbps .
Additional Information:
IP Profile for your line is - 29.23 Mbps
Upload speed was 4.67.
Time about 21:15. I'll run it again midmorning for contrast.
Oh, yes, this was on IE11 since I never use that browser and it is therefore without any potentially conflicting add-ons. I'll try again tomorrow morning to see if time of day is in any way significant. I'll also run a detailed scan on my desktop system and look see if the upload was in any way suspicious, although with the laptop also reporting severely degraded performance I'm not sure it is relevant.
As of this morning (~9:30) speed was 18.93/7.95 so the up speed is more or less back to normal but down is still barely half of what I was getting.
Re: Speed halved (or worse)
06-11-2014 3:18 PM
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I've done a test on your line and confirm sync rates are about right, as are our profile speeds.
Should your computer/network be OK, please complete the fault that you've started to raise on the portal, we'll ensure our team of fault experts take a look for you.
Thanks,
Tony
Re: Speed halved (or worse)
06-11-2014 7:57 PM
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Re: Speed halved (or worse)
07-11-2014 5:18 PM
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Re: Speed halved (or worse)
07-11-2014 6:50 PM
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---------------------------
1. Best Effort Test:
Download Speed : 5.94 Mbps
2. Upstream Test:
Upload Speed : 6.65 Mbps
-------------------------
The "further tests" reported this but were unable to access the server (timeout?)
Later, at 21:30 it was even worse -
-------------------------
Download speedachieved during the test was - 2.64 Mbps
For your connection, the acceptable range of speedsis 20 Mbps-29.23 Mbps .
Additional Information:
IP Profile for your line is - 29.23 Mbps
2. Upstream Test: -provides background information.
Upload Speed
2.32 Mbps
Upload speed achieved during the test was - 2.32Mbps
Additional Information:
Upstream Rate IP profile on your line is - 10 Mbps
--------------------------
Re: Speed halved (or worse)
10-11-2014 5:30 PM
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Re: Speed halved (or worse)
10-11-2014 7:17 PM
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I'm slightly confused as to why after a long time with speeds in the mid 30's my profile is now 29.43. Not that I am even seeing anything approaching that - not so long ago I torrented a Mint Linux DVD and had sustained downloads of ~4MB/s. Now suddenly someone has filled the pipes with mud.
Re: Speed halved (or worse)
11-11-2014 9:02 AM
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Re: Speed halved (or worse)
12-11-2014 3:38 PM
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The line seems to have stabilized at ~28Mb/s. Not quite the 36 I was getting before things went pear-shaped but certainly a major improvement. The tech support guy (Dwayne) said he had noticed some crosstalk but that might be a false positive and his tests were showing no other signs of faults so I've closed the problem report and I'll reopen it if the issue surfaces again.
Chris, thanks for monitoring this.
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- Re: Speed halved (or worse)