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Speed going down and ping keeps going up.

Brutos
Dabbler
Posts: 22
Registered: 27-11-2013

Speed going down and ping keeps going up.

Hi,
I hope someone from the support team can help, so i notice for sometime now my speed dropping and my ping's going up. I just did a speedtest and i got the below result few moments ago

This is from about 69Mbps and about 7ms ping's when I got the service over 18 months ago.
If anyone can help it would be greatly appreciated.
Thanks.
7 REPLIES
elfish
Grafter
Posts: 235
Registered: 22-02-2009

Re: Speed going down and ping keeps going up.

What are your results when using speedtest.net and thinkbroadband testers?
I find that the BTw speed test gives me strange results, especially latency and upload speed.
englishrick
Grafter
Posts: 463
Registered: 14-02-2013

Re: Speed going down and ping keeps going up.

You have the same problem as a lot of us....They say its CROSSTALK.....I say bull...Strange we are all losing about the same!!!!
Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: Speed going down and ping keeps going up.

@Brutos
Hi - I've done a line test, and you are syncing at 71mbit so I'd expect a better throughput. I've found another fault though on your phone line, so I'm having this checked out for you.
@englishrick Only when it is!
 Tony
 Plusnet Support
Brutos
Dabbler
Posts: 22
Registered: 27-11-2013

Re: Speed going down and ping keeps going up.

@plusnettony
Thanks for your help..let me know how the test goes please on the fault on my line.
Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 367
Fixes: 136
Registered: 01-01-2012

Re: Speed going down and ping keeps going up.

The phone fault is due to be fixed by the close of play on Monday.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Brutos
Dabbler
Posts: 22
Registered: 27-11-2013

Re: Speed going down and ping keeps going up.

@ Matthew
Thanks for the update I will check back on Monday  Smiley
Brutos
Dabbler
Posts: 22
Registered: 27-11-2013

Re: Speed going down and ping keeps going up.

Hi,
Any update on my fault please?