What is this non-sense reponse I see all the time "Together with our network partners at Openreach we will try to provide you with the best speeds possible. If you feel this is not the case, please raise your speed fault online at faults.plus.net"
Well, together with your partner's fix your customers faults. Like it's been said don't hide behind the "It's within the estimates so nothing we can do!" Of course there are things you can do it's just you chose not too. My fault is identical to what others have had here a static IP that is stuck on a low IP profile this also happened at my last property and you hide behind the within the estimated range line. My fault has been open since begining of December and you are choosing to ignore it.
I also noticed that you did not agree and sign up to the the ofcom regulations of the automatic compensation scheme for faults, missed appointments etc.
Unfortunately I have a long time to go on my current agreement but when it does come to an end I'm with you ladies and gents and will look at other providers.
I have waited on hold for hours on the phone for tech support. Tickets don't get answered and staff here just ignore. If staff here just ignore, why don't you go man the telephones so your customers are not waiting for hours on hold?
This company has become a joke.
Yorkshire and Proud. Embarrassed to be with Plusnet.
