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Speed drops

patti
Grafter
Posts: 105
Thanks: 1
Registered: 25-01-2015

Speed drops

I should be getting 38 mbps and my speed continues to drop in the evening. Can someone from Plusnet check if there is a fault please.  

 

http://screenshot.co/#!/f684cd74b1

12 REPLIES
etdsaunders
Pro
Posts: 235
Thanks: 31
Fixes: 7
Registered: 21-02-2016

Re: Speed drops

Sounds like a congestion issue, could you login to router click disconnect wait 10minutes and connect again (known as gateway hopping)

See if this fixes things for you, if not you should raise a fault with plusnet
Raspberry Pi enthusiast!
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patti
Grafter
Posts: 105
Thanks: 1
Registered: 25-01-2015

Re: Speed drops

Hi, thank you for your advice .. I have disconnected and it's still running slow.

 

http://screenshot.co/#!/b88a85214b

etdsaunders
Pro
Posts: 235
Thanks: 31
Fixes: 7
Registered: 21-02-2016

Re: Speed drops

Hello,

 

I'm guessing these tests are done over wired? Any chance you can check again in the morning as report back before opening a fault?

Just want to see if it's congestion, and if it is a member staff could hopefully pick it up here.

Raspberry Pi enthusiast!
If you Like it, give it a Thumbs Up
patti
Grafter
Posts: 105
Thanks: 1
Registered: 25-01-2015

Re: Speed drops

I have reported it as a fault. I will check again after midnight and again in the morning. They have asked for four tests at different times of the day. Will let you know what they say. Many thanks.

etdsaunders
Pro
Posts: 235
Thanks: 31
Fixes: 7
Registered: 21-02-2016

Re: Speed drops

Thank you, always like to hear the outcome of a fault

Raspberry Pi enthusiast!
If you Like it, give it a Thumbs Up
patti
Grafter
Posts: 105
Thanks: 1
Registered: 25-01-2015

Update on my post re: speed drop

Have rune 4 tests now as requested by you.  I have them all saved .. they are all well below the speeds I should be getting. The last and latest one is below. Can someone from Plusnet please get back to me. Thanks.

 

http://screenshot.co/#!/d9970ef3f6

Moderator
Moderator
Posts: 18,696
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Registered: 11-01-2008

Re: Update on my post re: speed drop

Moderators Note.

merged two topics to keep all info in one place.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

patti
Grafter
Posts: 105
Thanks: 1
Registered: 25-01-2015

Re: Update on my post re: speed drop

Thank you Smiley

patti
Grafter
Posts: 105
Thanks: 1
Registered: 25-01-2015

Re: Update on my post re: speed drop

Does anyone know how long it will take to get an answer from Plusnet re my reported fault?

Plusnet Help Team
Plusnet Help Team
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Registered: 01-01-2012

Re: Speed drops

Our faults team aim to investigate all faults within 72 hours.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
patti
Grafter
Posts: 105
Thanks: 1
Registered: 25-01-2015

Re: Speed drops

Thanks Matthew, do you happen to have any updates for me please? I reported the fault on 4th May

patti
Grafter
Posts: 105
Thanks: 1
Registered: 25-01-2015

Re: Speed drops

It's been 4 days since I logged a fault (affirmed by Plusnet) still getting stupidly low speeds. Am very unhappy about the time it's taking to get back to me!? (was told it would be within 72 hours) ...

 

http://screenshot.co/#!/9f3560205a