Speed drops
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Speed drops
04-05-2016 8:40 PM
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I should be getting 38 mbps and my speed continues to drop in the evening. Can someone from Plusnet check if there is a fault please.
Re: Speed drops
04-05-2016 10:20 PM
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See if this fixes things for you, if not you should raise a fault with plusnet
If you Like it, give it a
Re: Speed drops
04-05-2016 10:44 PM
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Hi, thank you for your advice .. I have disconnected and it's still running slow.
Re: Speed drops
04-05-2016 10:53 PM
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Hello,
I'm guessing these tests are done over wired? Any chance you can check again in the morning as report back before opening a fault?
Just want to see if it's congestion, and if it is a member staff could hopefully pick it up here.
If you Like it, give it a
Re: Speed drops
04-05-2016 10:58 PM
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I have reported it as a fault. I will check again after midnight and again in the morning. They have asked for four tests at different times of the day. Will let you know what they say. Many thanks.
Re: Speed drops
04-05-2016 11:07 PM
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Thank you, always like to hear the outcome of a fault
If you Like it, give it a
Update on my post re: speed drop
05-05-2016 2:20 PM
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Have rune 4 tests now as requested by you. I have them all saved .. they are all well below the speeds I should be getting. The last and latest one is below. Can someone from Plusnet please get back to me. Thanks.
Re: Update on my post re: speed drop
05-05-2016 2:29 PM
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merged two topics to keep all info in one place.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Update on my post re: speed drop
05-05-2016 2:33 PM
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Thank you
Re: Update on my post re: speed drop
06-05-2016 10:01 AM
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Does anyone know how long it will take to get an answer from Plusnet re my reported fault?
Re: Speed drops
06-05-2016 10:09 AM
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Re: Speed drops
06-05-2016 10:11 AM
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Thanks Matthew, do you happen to have any updates for me please? I reported the fault on 4th May
Re: Speed drops
08-05-2016 6:23 PM
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It's been 4 days since I logged a fault (affirmed by Plusnet) still getting stupidly low speeds. Am very unhappy about the time it's taking to get back to me!? (was told it would be within 72 hours) ...
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