I've already had a ticket open, and resolved, as apparently my speed is within the acceptable limits still.
Estimated line speed: 36Mb (This may vary between 27.4Mb and 36.1Mb) - Checked on 2015-11-14 23:55:08 Current line speed: 28.8 Mb
My concern is that my speed has just dropped over the last year...
Upload is doing the same thing:
That's from my SamKnows reporting box. I guess this is because BT are putting more customers onto my local cabinet, but this is a bit annoying... It's also annoying that I can only possibly get 40/10, when I live only a few miles from BT's Adastral Park.