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Speed dropped to 3mbit

Gregg
Grafter
Posts: 68
Thanks: 3
Registered: ‎01-07-2016

Speed dropped to 3mbit

I was disconnected this morning and ever since then my connection has been stuck at 3mbit download. 

 

Usually I get 80/20mbit

 

Attached screenshot of speed test

5 REPLIES 5
Plusnet Help Team
Plusnet Help Team
Posts: 971
Thanks: 203
Fixes: 63
Registered: ‎26-03-2018

Re: Speed dropped to 3mbit

Hi @Gregg,

 

I'm sorry to hear that you've been experiencing poor speeds following your connection drop this morning. I've tested your line and the test is picking up an issue, but it's not clear whether this is internal or external to your property. For reference, today's test result is as follows:

GEA Test Detail
Circuit ID NA Service ID BBEUXXXXXXXX
 
 
Test Outcome Fail
Test Outcome Code GTC_FTTC_SERVICE_1624
Description Impairment in copper joint detected most likely close to customer premises. Please continue to submit a trouble report.
Main Fault Location CA
Sync Status In Sync
Downstream Speed 66.9 Mbps
Upstream Speed 12.0 Mbps
Appointment Required Y
Fault Report Advised Y
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Repetitive Electrical Impulse Noise Not Detected
Estimated Line Length In Metres 670.0
Upstream Rate Assessment Reasonable
Downstream Rate Assessment Very Good
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-67M Downstream, Retransmission Low - 0.128M-12M Upstream, Error Protection Off
Time Stamp 2018-07-31T16:15:00
Parameters MIN MAX AVG
Down Stream Line Rate 50.2 Mbps 66.9 Mbps 66.8 Mbps
Up Stream Line Rate 11.9 Mbps 11.9 Mbps 11.9 Mbps
Up Time 0.0 Sec 900.0 Sec 896.1 Sec
Retrains 0.0 4.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2018-08-13T14:52:30Z 2018-08-13T15:07:30Z
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0

 

 Please can you run through the troubleshooting guides here and let us know how you get on. If the troubleshooting checks don't resolve this issue, please report it here and let us know when you've completed it - we'll then be able to investigate this further for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
Gregg
Grafter
Posts: 68
Thanks: 3
Registered: ‎01-07-2016

Re: Speed dropped to 3mbit

I have generated a problem ticket with the below link. 

 

I have turned everything off and back on again. It fails to connect and eventually connects at 5mbit/0mbit upload. 

 

I just downloaded 800gb in data this month and have not made any changes since its been working full speed again. Could that be it? is there a limit on download per month? 

 

My internet was not working well the past 3 months because I was forced to use a cheap router, now I have purchased a good router I am once again getting full speed 80/20. Due to this I had a back log of downloads, I don't usually download 800gb in two weeks. 

Plusnet Help Team
Plusnet Help Team
Posts: 11,600
Thanks: 3,537
Fixes: 577
Registered: ‎21-04-2017

Re: Speed dropped to 3mbit

I have generated a problem ticket with the below link. 

Thanks. I can see we've automatically raised the fault with our suppliers and they've passed it through to Openreach as a non-appointed task where an engineer should pick up the job within the next 2 working days to investigate further.

I've also noticed that we've been advised that "This task is part of a Batch that contains 2 or more tasks" so it looks like there are other lines in the area affected too.

 

I just downloaded 800gb in data this month and have not made any changes since its been working full speed again. Could that be it? is there a limit on download per month? 

There's no download limit per month as you're on an Unlimited usage package.

Essentially you can download as much as you want, I think my line peaked at 2TB in a month once...

 

We'll need to wait and see what the outcome of the engineering investigation brings.

Please feel free to drop us a reply over here if you don't hear back from us within the next day or so and we'll be happy to check for an update/chase it up accordingly where appropriate.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
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Gregg
Grafter
Posts: 68
Thanks: 3
Registered: ‎01-07-2016

Re: Speed dropped to 3mbit

OK thanks!

 

I don't know if there being more people affected in the area is a good or bad thing, at least it might make them come out a bit quicker. 

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 11,600
Thanks: 3,537
Fixes: 577
Registered: ‎21-04-2017

Re: Speed dropped to 3mbit

No problems @Gregg.

I think it's a good thing that they're aware of a potential problem.

Common faults are usually fixed quicker depending on what's causing the problem.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team