Speed dropped to 3mbit
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Speed dropped to 3mbit
Speed dropped to 3mbit
13-08-2018 2:26 PM - edited 13-08-2018 2:47 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I was disconnected this morning and ever since then my connection has been stuck at 3mbit download.
Usually I get 80/20mbit
Attached screenshot of speed test
Re: Speed dropped to 3mbit
13-08-2018 4:17 PM - edited 13-08-2018 4:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @Gregg,
I'm sorry to hear that you've been experiencing poor speeds following your connection drop this morning. I've tested your line and the test is picking up an issue, but it's not clear whether this is internal or external to your property. For reference, today's test result is as follows:
GEA Test Detail | |||
Circuit ID | NA | Service ID | BBEUXXXXXXXX |
Test Outcome | Fail | ||||
Test Outcome Code | GTC_FTTC_SERVICE_1624 | ||||
Description | Impairment in copper joint detected most likely close to customer premises. Please continue to submit a trouble report. | ||||
Main Fault Location | CA | ||||
Sync Status | In Sync | ||||
Downstream Speed | 66.9 Mbps | ||||
Upstream Speed | 12.0 Mbps | ||||
Appointment Required | Y | ||||
Fault Report Advised | Y | ||||
NTE Power Status | PowerOn | ||||
Voice Line Test Result | Pass | ||||
Bridge Tap | Not Detected | ||||
Repetitive Electrical Impulse Noise | Not Detected | ||||
Estimated Line Length In Metres | 670.0 | ||||
Upstream Rate Assessment | Reasonable | ||||
Downstream Rate Assessment | Very Good | ||||
Home Wiring Problem | Not Detected | ||||
Downstream Policing Discard Rate | 0.0 | ||||
Customer Traffic Level | Upstream and Downstream Traffic Detected | ||||
Technology | VDSL | ||||
Profile Name | 0.128M-67M Downstream, Retransmission Low - 0.128M-12M Upstream, Error Protection Off | ||||
Time Stamp | 2018-07-31T16:15:00 |
Parameters | MIN | MAX | AVG |
Down Stream Line Rate | 50.2 Mbps | 66.9 Mbps | 66.8 Mbps |
Up Stream Line Rate | 11.9 Mbps | 11.9 Mbps | 11.9 Mbps |
Up Time | 0.0 Sec | 900.0 Sec | 896.1 Sec |
Retrains | 0.0 | 4.0 | 0.0 |
Current and Last 15 Minute Bin Performance | ||
Parameters | Last Traffic Count(Upto 15 mins) | Current Traffic Count(Upto 15 mins) |
Start Time Stamp | 2018-08-13T14:52:30Z | 2018-08-13T15:07:30Z |
Ingress Code Violation | 0 | 0 |
Egress Code Violation | 0 | 0 |
Errored Seconds | 0 | 0 |
Severely Errored Seconds | 0 | 0 |
Unavailable Seconds | 0 | 0 |
Please can you run through the troubleshooting guides here and let us know how you get on. If the troubleshooting checks don't resolve this issue, please report it here and let us know when you've completed it - we'll then be able to investigate this further for you.
Re: Speed dropped to 3mbit
13-08-2018 9:27 PM - edited 13-08-2018 9:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have generated a problem ticket with the below link.
I have turned everything off and back on again. It fails to connect and eventually connects at 5mbit/0mbit upload.
I just downloaded 800gb in data this month and have not made any changes since its been working full speed again. Could that be it? is there a limit on download per month?
My internet was not working well the past 3 months because I was forced to use a cheap router, now I have purchased a good router I am once again getting full speed 80/20. Due to this I had a back log of downloads, I don't usually download 800gb in two weeks.
Re: Speed dropped to 3mbit
14-08-2018 10:51 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have generated a problem ticket with the below link.
Thanks. I can see we've automatically raised the fault with our suppliers and they've passed it through to Openreach as a non-appointed task where an engineer should pick up the job within the next 2 working days to investigate further.
I've also noticed that we've been advised that "This task is part of a Batch that contains 2 or more tasks" so it looks like there are other lines in the area affected too.
I just downloaded 800gb in data this month and have not made any changes since its been working full speed again. Could that be it? is there a limit on download per month?
There's no download limit per month as you're on an Unlimited usage package.
Essentially you can download as much as you want, I think my line peaked at 2TB in a month once...
We'll need to wait and see what the outcome of the engineering investigation brings.
Please feel free to drop us a reply over here if you don't hear back from us within the next day or so and we'll be happy to check for an update/chase it up accordingly where appropriate.
Re: Speed dropped to 3mbit
14-08-2018 11:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
OK thanks!
I don't know if there being more people affected in the area is a good or bad thing, at least it might make them come out a bit quicker.
Re: Speed dropped to 3mbit
14-08-2018 11:52 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No problems @Gregg.
I think it's a good thing that they're aware of a potential problem.
Common faults are usually fixed quicker depending on what's causing the problem.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Speed dropped to 3mbit