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Speed dropped to 10% of what it should be

mjc2k
Newbie
Posts: 2
Registered: 22-10-2015

Speed dropped to 10% of what it should be

Just noticed today that my 40/2 connection has severely dropped in download speed. It had been running at full speed until now.
Here's the results of the BT Speed Test:
Quote

1. Best Effort Test:  -provides background information.
Download Speed
3.94 Mbps

0 Mbps 38.67 Mbps
Max Achievable Speed
Download speedachieved during the test was - 3.94 Mbps
For your connection, the acceptable range of speedsis 20 Mbps-38.67 Mbps .
Additional Information:
IP Profile for your line is - 38.67 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
1.3 Mbps

0 Mbps 2 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 1.3Mbps
Additional Information:
Upstream Rate IP profile on your line is - 2 Mbps

This test was not conclusive and further testing is required.This might be useful for your Broadband Service Provider to investigate the fault.
If you wish to carry out further tests,please click on 'Continue' button.If not, please close the window using 'Exit' button and contact your ISP for further assistance with these results.
4 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,520
Thanks: 670
Fixes: 60
Registered: 21-09-2009

Re: Speed dropped to 10% of what it should be

@njc2k
Welcome to the forums.
As an aid to finding a solution to the problem, whet does the speed profile from Plusnet at https://portal.plus.net/my.html?action=data_transfer_speed say? No ned to post anything other than the speed shown there.
Sometimes the Plusnet profile speed is reset to the ADSL speeds and hence a slow down occurs. You will need you Plusnet username and password to get that information.
Also is it back at full speed today as it maybe congestion at your exchange if it is only occurring in the 6pm to 10pm peak usage window.
mjc2k
Newbie
Posts: 2
Registered: 22-10-2015

Re: Speed dropped to 10% of what it should be

Speed has recovered today
The speed profile page says this:
Quote

Estimated line speed:
There's no speed estimate currently held on your account.
Current line speed:
38.6 Mb
SpendLessTime
Aspiring Hero
Posts: 2,520
Thanks: 670
Fixes: 60
Registered: 21-09-2009

Re: Speed dropped to 10% of what it should be

Hopefully a Plusnet staff member will post here soon and look at your exchange to see if there are issues there for you.
If not, raise a fault when the BTW speed tests  shows it is slow. When you have a slow speed test, do not do any more as Plusnet can only see the result of the last BTW test.
http://faults.plus.net/
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: Speed dropped to 10% of what it should be

Hi @mjc2k
Tests aren't showing any obvious causes for a fault.
Please head over to http:/faults.plus.net if that's still proving to be an issue.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team