Speed dropped from 80MB to 59M

[#1]

Hi there,

I used to get 80MB on my fibre constantly but im only getting 59MB max at the moment after rebooting router and into master socket.

My estimated line speed profile is :

Estimated line speed:80Mb (This may vary between 67Mb and 80Mb) - Checked on 2017-12-18 23:19:50

Current line speed:57.8 Mb

Am I on the wrong profile or something?

hope you can help

Thanks

Mike

[#2]

I'm afraid that there could be any number of reasons for the speed drop. As you will know, Plusnet people are usually in the Forum but they are a thin on the ground today. They may well pick this up. If they don't, or if you want to move things along, report as a fault.

To report a fault, run though the checks at https://www.plus.net/help/broadband/connection-troubleshooting/ and report a fault at https://www.plus.net/apps/kbdfaults It takes a bit of your time but costs you nothing, and makes Plusnet aware of your issue. They have to look at it, and the report gets the issue into the queue for action.

Please let us know how you get on.

[#3]

Hi @mikedoh,

I'm sorry that the speed that you're receiving at the moment is below the estimates for the line. I've tested your line and the test indicates that your line is currently banded to a maximum of 60mbps but it's not picking up any other issues. For reference, today's test result is as follows:

GEA Test Detail
Circuit ID	NA	Service ID	BBEUXXXXXXXX

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	59.9 Mbps
Upstream Speed	20.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Estimated Line Length In Metres	334.3
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Low
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-60M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2018-10-08T08:30:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	59.9 Mbps	59.9 Mbps	59.9 Mbps
Up Stream Line Rate	20.0 Mbps	20.0 Mbps	20.0 Mbps
Up Time	38.0 Sec	900.0 Sec	897.9 Sec
Retrains	0.0	1.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2018-10-21T07:11:57Z	2018-10-21T07:26:57Z
Ingress Code Violation	3	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

I've requested that our suppliers reset the DLM which should remove the banding and increase your speed to within the line's estimates - this should be carried out within two working days. Please reboot your router if you've not seen an automatic increase in speed by midnight on Tuesday the 23rd. Let us know if this doesn't resolve the problem.

[#4]

Thanks you Emily! Ill reboot my router every now and then

thanks for all the help and ill let you know how I get on.