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Speed dropped from 70 down to 15

SilverManson
Newbie
Posts: 3
Registered: ‎25-03-2020

Speed dropped from 70 down to 15

Hi, I've been having very unstable speeds for several weeks now. I'm on a fibre package for speeds up to 70 which was fine for a month or two and now it constantly hovers around 15-20. 

Weirdly, my plusnet router also seems to drop out with an orange light around once a day for a few mins.

The BT Performance Tester is currently showing 13Mbps, and failed to run the additional tests for some reason

5 REPLIES 5
Alex
Community Veteran
Posts: 5,427
Thanks: 892
Fixes: 12
Registered: ‎05-04-2007

Re: Speed dropped from 70 down to 15

First thing I would check if there has gotten some noise on your landline, causing the speed drops.

You could also dial 17070 option 2 quiet line test which makes it easier to tell.

dvorak
Moderator
Moderator
Posts: 28,140
Thanks: 6,083
Fixes: 1,430
Registered: ‎11-01-2008

Re: Speed dropped from 70 down to 15


Moderators Note


This topic has been moved from ADSL Broadband to Fibre

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
stuclark1975
Grafter
Posts: 25
Thanks: 2
Registered: ‎18-11-2015

Re: Speed dropped from 70 down to 15

This sounds remarkably familiar - my speed has gone through the floor in the last 2 weeks, and support don't really care

wattage
Interested
Posts: 1
Registered: ‎01-01-2020

Re: Speed dropped from 70 down to 15

Mine too. Supposed to be 50Mb but has rarely got over 30Mb. In the last few days I'm lucky if I get over 10Mb. 

Wattage
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,460
Thanks: 489
Fixes: 122
Registered: ‎07-12-2017

Re: Speed dropped from 70 down to 15

Together with our network partners at Openreach we will try to provide you with the best speeds possible. If you feel this is not the case, please raise your speed fault online at faults.plus.net

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team