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Speed dropped and packet loss

spudy12
Grafter
Posts: 69
Thanks: 1
Registered: ‎24-07-2013

Speed dropped and packet loss

Recently I have noticed my download speed has dropped by around 20% and I am experiencing a high amount of packet loss even when my connection is only 50% utilised. 

Are you able to run a test on my line?

 

for example a simple ping -t 8.8.8.8 

 

Reply from 8.8.8.8: bytes=32 time=80ms TTL=119
Reply from 8.8.8.8: bytes=32 time=81ms TTL=119
Reply from 8.8.8.8: bytes=32 time=92ms TTL=119
Reply from 8.8.8.8: bytes=32 time=155ms TTL=119
Reply from 8.8.8.8: bytes=32 time=84ms TTL=119
Reply from 8.8.8.8: bytes=32 time=105ms TTL=119
Reply from 8.8.8.8: bytes=32 time=100ms TTL=119
Reply from 8.8.8.8: bytes=32 time=95ms TTL=119
Reply from 8.8.8.8: bytes=32 time=104ms TTL=119
Reply from 8.8.8.8: bytes=32 time=90ms TTL=119
Reply from 8.8.8.8: bytes=32 time=95ms TTL=119
Reply from 8.8.8.8: bytes=32 time=104ms TTL=119
Request timed out.
Reply from 8.8.8.8: bytes=32 time=94ms TTL=119
Reply from 8.8.8.8: bytes=32 time=74ms TTL=119
Reply from 8.8.8.8: bytes=32 time=97ms TTL=119
Reply from 8.8.8.8: bytes=32 time=103ms TTL=119
Reply from 8.8.8.8: bytes=32 time=100ms TTL=119
Reply from 8.8.8.8: bytes=32 time=95ms TTL=119
Reply from 8.8.8.8: bytes=32 time=110ms TTL=119
Reply from 8.8.8.8: bytes=32 time=91ms TTL=119
Reply from 8.8.8.8: bytes=32 time=97ms TTL=119
Reply from 8.8.8.8: bytes=32 time=39ms TTL=119
Reply from 8.8.8.8: bytes=32 time=94ms TTL=119
Reply from 8.8.8.8: bytes=32 time=83ms TTL=119
Request timed out.
3 REPLIES 3
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,563
Thanks: 10,265
Fixes: 1,599
Registered: ‎21-04-2017

Re: Speed dropped and packet loss

Sorry to hear you're having issues.

Our tests are showing a potential fault which we'd need to arrange an engineer visit to further investigate the problem. Are you able to try the steps here to rule out any internal wiring which may be affecting this?

If you can it also may be worth trying a different modem/router.

Let us know how it goes.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
spudy12
Grafter
Posts: 69
Thanks: 1
Registered: ‎24-07-2013

Re: Speed dropped and packet loss

Yep I am connected to the master socket. Can't try another modem as I currently use the white Openreach modem and a pfsense router. 

 

Do I need to raise a fault through the plus net portal?

OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 65
Registered: ‎09-10-2018

Re: Speed dropped and packet loss

Hi @spudy12, thanks for your post.

 

Yes please, if you can raise your issue at faults.plus.net we'll then be able to proceed with further diagnostics to hopefully locate the cause of and then resolve your issues.