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Speed drop

Posts: 2
Registered: ‎20-06-2019

Speed drop

Hi there - My usual download speed is around 25Mb/s, and today its dropped to around 2Mb/s.  Can anybody from Plusnet let me know if there is a fault with the line? Ive not made any hardware changes recently that would explain the drop.


Many thanks in advance.

Plusnet Help Team
Plusnet Help Team
Posts: 1,915
Thanks: 360
Fixes: 75
Registered: ‎11-01-2018

Re: Speed drop


Hi @masteroffudge


We currently have you in sync at 26.8mb/s with no external faults.


Could you confirm that you're testing your speed via a wired, ethernet cable and that you're in the test socket of your premises?


If so, I'd recommend raising a fault here so that we can ask our suppliers to investigate this for you.


Best wishes





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 Dave G
 Plusnet Help Team