cancel
Showing results for 
Search instead for 
Did you mean: 

Speed drop

masteroffudge
Newbie
Posts: 2
Registered: ‎20-06-2019

Speed drop

Hi there - My usual download speed is around 25Mb/s, and today its dropped to around 2Mb/s.  Can anybody from Plusnet let me know if there is a fault with the line? Ive not made any hardware changes recently that would explain the drop.

 

Many thanks in advance.

1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 1,915
Thanks: 360
Fixes: 75
Registered: ‎11-01-2018

Re: Speed drop

 

Hi @masteroffudge

 

We currently have you in sync at 26.8mb/s with no external faults.

 

Could you confirm that you're testing your speed via a wired, ethernet cable and that you're in the test socket of your premises?

 

If so, I'd recommend raising a fault here so that we can ask our suppliers to investigate this for you.

 

Best wishes

 

Dave

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team