cancel
Showing results for 
Search instead for 
Did you mean: 

Speed drop

thecrius
Dabbler
Posts: 13
Fixes: 1
Registered: 23-03-2018

Speed drop

As per subject. The line has been activated the 23rd and I ran some test during the weekend registering an average of 31Mbps.

 

Today I can go past 20Mbps as the best attempt. The average is 17Mbps.

http://www.speedtest.net/result/7173907969.png

 

 Edit to add the dsl info from the router:
image.png

 

6 REPLIES
Browni
Aspiring Hero
Posts: 2,283
Thanks: 777
Fixes: 46
Registered: 02-03-2016

Re: Speed drop

There's a lot of more useful information on the Troubleshooting->Helpdesk tab.

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
thecrius
Dabbler
Posts: 13
Fixes: 1
Registered: 23-03-2018

Re: Speed drop

Here it is:

 

 

Information for Helpdesk agents
When contacting the Plusnet Broadband helpdesk, the agent might ask you for details about your Plusnet Hub. This page contains all of the information they are likely to request.

1. Product name:	Plusnet Hub
2. Serial number:	+081441+NQ80358024
3. Firmware version:	Software version 4.7.5.1.83.8.237.2.2 Last updated Unknown
4. Board version:	Plusnet Hub One
5. DSL uptime:	        1 days, 14:13:28
6. Data rate:	        6303 / 31095
7. Maximum data rate:	6307 / 35008
8. Noise margin:	6.0 / 6.7
9. Line attenuation:	36.7 / 23.1
10. Signal attenuation:	35.7 / 20.5
11. Data sent/received:	1.5 GB / 36.1 GB
12. Broadband username:	------@plusdsl.net
13. 2.4 GHz Wireless network/SSID:	PLUSNET-MPRX
14. 2.4 GHz Wireless connections:	Enabled (802.11 b/g/n (up to 300 Mb/s))
15. 2.4 GHz Wireless security:	WPA2
16. 2.4 GHz Wireless channel:	11
17. 5 GHz Wireless network/SSID:	PLUSNET-MPRX5
18. 5 GHz Wireless connections:	Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security:	WPA2
20. 5 GHz Wireless channel:	Automatic (Smart Wireless)
21. Firewall:	Default
22. MAC Address:	3c:17:10:b4:af:5e
23. Modulation:	G.993.2 Annex B
24. Software variant:	AA
25. Boot loader:	1.0.0

 

 

Terranova667
Pro
Posts: 1,297
Thanks: 75
Fixes: 3
Registered: 19-02-2014

Re: Speed drop

There isn't a issue with your line your syncing to the cab at 31Mb so that leaves how your doing the tests which i'm guessing is via Wi-Fi.

Wi-Fi isn't a good indication of how your speeds are doing, it's prone to interference from other wireless signals and devices which can slow your speeds down, other Wi-Fi users in your area could be using the same Wi-Fi channel that your Hub one is using try changing the channel to a different one and see if that improves things.

thecrius
Dabbler
Posts: 13
Fixes: 1
Registered: 23-03-2018

Re: Speed drop

You could be right. I'll try and check via ethernet if I notice it again.

 

Today (both wireless and ethernet) is up to 29Mbps.

Plusnet Help Team
Plusnet Help Team
Posts: 13,487
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Speed drop

Hi there, 

 

Everything looks fine from our point of view but definitely do post if that becomes an issue again. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
thecrius
Dabbler
Posts: 13
Fixes: 1
Registered: 23-03-2018

Re: Speed drop

Here we are again. This time I tested stay close to the router to avoid issue with wireless interference and also through ethernet cable.

 

This is a good example of the average speed:

 

7246512882

 

My guaranteed speed should be as below:

 

image.png

It's superfluous to say that I've quite rarely seen that download speed, even when downloading from my private server from google.

 

Can someone check on it? Can I do something?