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Speed drop

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Newbie
Posts: 2
Registered: ‎20-06-2019

Speed drop

Hi there - My usual download speed is around 25Mb/s, and today its dropped to around 2Mb/s.  Can anybody from Plusnet let me know if there is a fault with the line? Ive not made any hardware changes recently that would explain the drop.

 

Many thanks in advance.

1 REPLY 1
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Speed drop

 

Hi @masteroffudge

 

We currently have you in sync at 26.8mb/s with no external faults.

 

Could you confirm that you're testing your speed via a wired, ethernet cable and that you're in the test socket of your premises?

 

If so, I'd recommend raising a fault here so that we can ask our suppliers to investigate this for you.

 

Best wishes

 

Dave