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Speed drop

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Whywee
Rising Star
Posts: 65
Thanks: 4
Fixes: 1
Registered: ‎02-05-2019

Speed drop

My speed has dropped from a steady 36mbps a week ago to around 8-12mbps this weekend.
Can you please test line and fix
3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 623
Thanks: 114
Fixes: 31
Registered: ‎06-08-2018

Re: Speed drop

Hi @Whywee,

Please accept my apologies for the issue with your broadband speed.


After testing the line, your connection appears stable while operating within the estimated speed leading up to the router. Have you noticed this drop in performance while connected by Ethernet cable or wireless?

 

If it's over a wired connection, please run a speed test. If the speed is lower than the estimated speed of 38 - 40Mb, please click further diagnostics then enter your telephone number and run the diagnostics to send this information to us. Along side this, please raise a fault and let us know when you have completed it.

If you are receiving the correct speed by Ethernet cable, you can see our guide on improving our wireless signal here.

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional
Whywee
Rising Star
Posts: 65
Thanks: 4
Fixes: 1
Registered: ‎02-05-2019

Re: Speed drop

Ethernet and wireless.
Plusnet Help Team
Plusnet Help Team
Posts: 1,399
Thanks: 276
Fixes: 80
Registered: ‎26-03-2018

Re: Speed drop

Hi @Whywee,

 

Thank you for confirming that this issue is affecting both wired and wireless connections. I'm sorry for any inconvenience that it's causing you.

 

I've tested your line again but the test still isn't picking up the cause of the problem from here and indicates that your line is currently syncing at the full 40mbps down and 10mbps up:

 

GEA Test Detail
Circuit ID NA Service ID BBEUXXXXXXXX
 
 
Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0000
Description GEA service test completed and no fault found .
Main Fault Location OK
Sync Status In Sync
Downstream Speed 40.0 Mbps
Upstream Speed 10.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Radio Frequency Ingress Not Detected
Repetitive Electrical Impulse Noise Not Detected
Cross Talk Not Detected
Estimated Line Length In Metres 238.8
Upstream Rate Assessment Very Good
Downstream Rate Assessment Very Good
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-40M Downstream, Error Protection Off - 0.128M-10M Upstream, Error Protection Off
Time Stamp 2019-06-11T15:15:00
Parameters MIN MAX AVG
Down Stream Line Rate 39.9 Mbps 39.9 Mbps 39.9 Mbps
Up Stream Line Rate 9.9 Mbps 9.9 Mbps 9.9 Mbps
Up Time 796.0 Sec 900.0 Sec 899.6 Sec
Retrains 0.0 1.0 0.0
Current and Last 15 Minute Bin Performance
Parameters Last Traffic Count(Upto 15 mins) Current Traffic Count(Upto 15 mins)
Start Time Stamp 2019-06-24T14:48:56.200+01:00 2019-06-24T15:03:56.200+01:00
Ingress Code Violation 0 0
Egress Code Violation 0 0
Errored Seconds 0 0
Severely Errored Seconds 0 0
Unavailable Seconds 0 0


 

 

 

Please can you run through the speed test and further diagnostics that @Jubby has linked and then report the fault through the other link if this test shows that the speed is poor on the wired connection. Please let us know when you've done this so that we can investigate further.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team