Speed drop

[#1]

As per subject. The line has been activated the 23rd and I ran some test during the weekend registering an average of 31Mbps.

Today I can go past 20Mbps as the best attempt. The average is 17Mbps.

http://www.speedtest.net/result/7173907969.png

 Edit to add the dsl info from the router:

[#2]

There's a lot of more useful information on the Troubleshooting->Helpdesk tab.

[#3]

Here it is:

Information for Helpdesk agents
When contacting the Plusnet Broadband helpdesk, the agent might ask you for details about your Plusnet Hub. This page contains all of the information they are likely to request.

1. Product name:	Plusnet Hub
2. Serial number:	+081441+NQ80358024
3. Firmware version:	Software version 4.7.5.1.83.8.237.2.2 Last updated Unknown
4. Board version:	Plusnet Hub One
5. DSL uptime:	        1 days, 14:13:28
6. Data rate:	        6303 / 31095
7. Maximum data rate:	6307 / 35008
8. Noise margin:	6.0 / 6.7
9. Line attenuation:	36.7 / 23.1
10. Signal attenuation:	35.7 / 20.5
11. Data sent/received:	1.5 GB / 36.1 GB
12. Broadband username:	------@plusdsl.net
13. 2.4 GHz Wireless network/SSID:	PLUSNET-MPRX
14. 2.4 GHz Wireless connections:	Enabled (802.11 b/g/n (up to 300 Mb/s))
15. 2.4 GHz Wireless security:	WPA2
16. 2.4 GHz Wireless channel:	11
17. 5 GHz Wireless network/SSID:	PLUSNET-MPRX5
18. 5 GHz Wireless connections:	Enabled (802.11 a/n/ac (up to 1300 Mb/s))
19. 5 GHz Wireless security:	WPA2
20. 5 GHz Wireless channel:	Automatic (Smart Wireless)
21. Firewall:	Default
22. MAC Address:	3c:17:10:b4:af:5e
23. Modulation:	G.993.2 Annex B
24. Software variant:	AA
25. Boot loader:	1.0.0

[#4]

There isn't a issue with your line your syncing to the cab at 31Mb so that leaves how your doing the tests which i'm guessing is via Wi-Fi.

Wi-Fi isn't a good indication of how your speeds are doing, it's prone to interference from other wireless signals and devices which can slow your speeds down, other Wi-Fi users in your area could be using the same Wi-Fi channel that your Hub one is using try changing the channel to a different one and see if that improves things.

[#5]

You could be right. I'll try and check via ethernet if I notice it again.

Today (both wireless and ethernet) is up to 29Mbps.

[#6]

Hi there, 

Everything looks fine from our point of view but definitely do post if that becomes an issue again. 

[#7]

Here we are again. This time I tested stay close to the router to avoid issue with wireless interference and also through ethernet cable.

This is a good example of the average speed:

My guaranteed speed should be as below:

It's superfluous to say that I've quite rarely seen that download speed, even when downloading from my private server from google.

Can someone check on it? Can I do something?