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Speed drop - reset required

grizedale
Grafter
Posts: 47
Registered: 13-11-2007

Speed drop - reset required

HI

I was warned by the engineer at my last speed drop that it would more than likely happen again and require another reset(see my post here https://community.plus.net/t5/Fibre-Broadband/Slower-over-time/m-p/1433390#M58986).  Well, it has happened again, work was being carried out at the box recently and consequently I am suffering a drop in speed.  Can I request an engineer to perform a reset at the box please?

5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,817
Fixes: 441
Registered: 21-04-2017

Re: Speed drop - reset required

Hi there,

 

Testing your line is indeed showing your line speed is banded.

Sync Status In Sync
Downstream Speed 7.9 Mbps
Upstream Speed 1.1 Mbps
Profile Name 0.128M-8.8M Downstream, Interleaving High - 0.128M-10M Upstream, Error Protection Off

 

My tests aren't identifying the cause of that.

Description No problem found, OAM test is not currently supported on this line.
Voice Line Test Result Pass

 

As the line speed is falling below your estimates,

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

  High Low High
VDSL Range A (Clean) 16.5 11.4 1.8

 

I'd recommend reporting a fault here: http://faults.plus.net so we can arrange an engineer visit.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
grizedale
Grafter
Posts: 47
Registered: 13-11-2007

Re: Speed drop - reset required

I have carried out the fault test as requested.  Just one point, where is asks for interference on phone line, you need an option for 'Do not have a landline telephone'.  As I dont I have stated no fault on line.

Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,817
Fixes: 441
Registered: 21-04-2017

Re: Speed drop - reset required

Thanks for your feedback.

I've updated your fault ticket now, if you let us know once you've replied we can get this moving forward.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
grizedale
Grafter
Posts: 47
Registered: 13-11-2007

Re: Speed drop - reset required

Thank you, I have replied

Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,817
Fixes: 441
Registered: 21-04-2017

Re: Speed drop - reset required

That's booked in for you now, and I've updated your fault ticket too.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team