Speed drop - reset required

[#1]

HI

I was warned by the engineer at my last speed drop that it would more than likely happen again and require another reset(see my post here https://community.plus.net/t5/Fibre-Broadband/Slower-over-time/m-p/1433390#M58986).  Well, it has happened again, work was being carried out at the box recently and consequently I am suffering a drop in speed.  Can I request an engineer to perform a reset at the box please?

[#2]

Hi there,

Testing your line is indeed showing your line speed is banded.

Sync Status	In Sync
Downstream Speed	7.9 Mbps
Upstream Speed	1.1 Mbps

Profile Name

0.128M-8.8M Downstream, Interleaving High - 0.128M-10M Upstream, Error Protection Off

My tests aren't identifying the cause of that.

Description

No problem found, OAM test is not currently supported on this line.

Voice Line Test Result

Pass

As the line speed is falling below your estimates,

Featured Products	Downstream Line Rate(Mbps)		Upstream Line Rate(Mbps)
	High	Low	High
VDSL Range A (Clean)	16.5	11.4	1.8

I'd recommend reporting a fault here: http://faults.plus.net so we can arrange an engineer visit.

[#3]

I have carried out the fault test as requested.  Just one point, where is asks for interference on phone line, you need an option for 'Do not have a landline telephone'.  As I dont I have stated no fault on line.

[#4]

Thanks for your feedback.

I've updated your fault ticket now, if you let us know once you've replied we can get this moving forward.

[#5]

Thank you, I have replied

[#6]

That's booked in for you now, and I've updated your fault ticket too.