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Speed drop on unlimited fibre extra

Posts: 1
Registered: ‎01-06-2017

Speed drop on unlimited fibre extra

I have tested speeds and I'm only getting 30.34 mbps download... 18.41 10ms


originally after a week I was acheiving nearer the 70+ paid for. why is this happening?? I've had plusher for 4 months now.  

Plusnet Help Team
Plusnet Help Team
Posts: 10,746
Thanks: 3,339
Fixes: 541
Registered: ‎21-04-2017

Re: Speed drop on unlimited fibre extra

Hi there,


Sorry to hear you're having problems.


Testing your line is identifying no issues...

Test Outcome Pass
Test Outcome Code GTC_FTTC_SERVICE_0003
Description No problem found, OAM test is not currently supported on this line.
Main Fault Location OK
Sync Status In Sync
Downstream Speed 73.9 Mbps
Upstream Speed 20.0 Mbps
Appointment Required N
Fault Report Advised N
NTE Power Status PowerOn
Voice Line Test Result Pass
Bridge Tap Not Detected
Repetitive Electrical Impulse Noise Not Detected
Estimated Line Length In Metres 320.0
Upstream Rate Assessment Very Good
Downstream Rate Assessment Reasonable
Interference Pattern Not Detected
Service Impact No Impact Observed
Home Wiring Problem Not Detected
Downstream Policing Discard Rate 0.0
Customer Traffic Level Upstream and Downstream Traffic Detected
Technology VDSL
Profile Name 0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Retransmission Low


Your connection from the router to the exchange is also pretty stable...


From the notes on your account it looks like you're using a wireless connection. As well as changing the WiFi channels, have you tried splitting the 2.4 Ghz and 5 Ghz, or trying an alternative device?


I'll also update the ticket on your account with a bit more guidance.



If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team