Speed drop on unlimited fibre extra
Hi there,
Sorry to hear you're having problems.
Testing your line is identifying no issues...
| Test Outcome | Pass |
| Test Outcome Code | GTC_FTTC_SERVICE_0003 |
| Description | No problem found, OAM test is not currently supported on this line. |
| Main Fault Location | OK |
| Sync Status | In Sync |
| Downstream Speed | 73.9 Mbps |
| Upstream Speed | 20.0 Mbps |
| Appointment Required | N |
| Fault Report Advised | N |
| NTE Power Status | PowerOn |
| Voice Line Test Result | Pass |
| Bridge Tap | Not Detected |
| Repetitive Electrical Impulse Noise | Not Detected |
| Estimated Line Length In Metres | 320.0 |
| Upstream Rate Assessment | Very Good |
| Downstream Rate Assessment | Reasonable |
| Interference Pattern | Not Detected |
| Service Impact | No Impact Observed |
| Home Wiring Problem | Not Detected |
| Downstream Policing Discard Rate | 0.0 |
| Customer Traffic Level | Upstream and Downstream Traffic Detected |
| Technology | VDSL |
| Profile Name | 0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Retransmission Low |
Your connection from the router to the exchange is also pretty stable...
From the notes on your account it looks like you're using a wireless connection. As well as changing the WiFi channels, have you tried splitting the 2.4 Ghz and 5 Ghz, or trying an alternative device?
I'll also update the ticket on your account with a bit more guidance.
Anoush
