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Speed drop on Fibre Unlimited

magnetic
Hooked
Posts: 7
Registered: 05-05-2015

Speed drop on Fibre Unlimited

Been on unlimited for 3 years and always enjoyed about 72Mb/18Mb, and now it's about 29/6 for about a week as far as I can tell.

 

I'm here now because it seems to be a similar case to this thread: https://community.plus.net/t5/Fibre-Broadband/BT-IP-Profile-Drastically-Changed/td-p/1345261 and that user seems to have had a fix and reply quicker than me using your fault reporting system.

 

The connection is otherwise stable, but the BT wholesale site won't run further diagnostics every time I've tried.

5 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Speed drop on Fibre Unlimited

You need to remove the trailing comma from the link

However you have a different problem as shown by the low upload speed - I recommend opening a speed fault here https://faults.plus.net

magnetic
Hooked
Posts: 7
Registered: 05-05-2015

Re: Speed drop on Fibre Unlimited

OK so the fault reporting system is great, I take it back.

 

Engineer came round and made some repairs, ping and upstream are back to normal and he said the line is reporting 75Mb, but I'm still stuck on 30Mb. Last time this happened an engineer rang (plusnet I think) someone up and got it reset, this one didn't do that and said it'd climb up by itself.

 

Any chance of having that done for me? so I know it works.

Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Speed drop on Fibre Unlimited

You can do that via chat - ask for the Plusnet Current Line Speed to be updated https://portal.plus.net/my.html?action=data_transfer_speed

magnetic
Hooked
Posts: 7
Registered: 05-05-2015

Re: Speed drop on Fibre Unlimited

Cheers Oldjim, quick and painless.

Plusnet Help Team
Plusnet Help Team
Posts: 4,310
Thanks: 937
Fixes: 184
Registered: 25-03-2015

Re: Speed drop on Fibre Unlimited

Glad to see that's all been sorted for you Thumbs Up

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team