"" I can see that we've investigated the speed of your account extensively"".......
If you mean that a number of people from the *TECH*..??? department of plusnet have gone through the same set of basic tests then yes,
Plusnet supply my fibre broadband so plusnet should be able to tell me why my speeds keep dropping but they seem absolutely useless and the book that the tech department reads from needs updating.
As you can probably tell i am getting more and more annoyed with plusnet , finally got some were about a month ago wen a engineer came out and reset my line and my ping dropped to 14 and about a week later my data rate went up but then last night for some reason plusnet (tr69) tried to connect to my router a number of times and failed as it isnt a plusnet router then they dropped my connection and when it came back up the data rate had dropped back down and my ping is not going below 32, obviously plusnet wont even acknowledge a problem as the data rate is within the mga and they dont care about ping which in my eyes is the most important thing
iv attached the 2 pages of event logs from last night maybe someone could shed some light on wat is going on as i am not happy with a ping of 32+ on the fibre extra package.
This is in no way a reflection of the guys here on the member centre who have always been brilliant but the tech support i always receive on the phone
